Local e-government portals have become a vital interface between citizens and public administration. Today, they are an integral part of modern public service provision and an important channel for citizen relationship marketing since they represent regularly visited points of contact. Nonetheless, there is a lack of related multivariate empirical research, especially in terms of integrated e-government success. Therefore, this contribution focuses on the issue of citizen relationship marketing oriented success factors for e-government from a provider-perspective. Based on the DeLone & McLean information systems success model, the resource-based view, and information control theory, three relevant success factors (information management, service management, and interaction management) are empirically tested in a research model. Finally, the study presents clear findings to academics and professionals and provides straightforward recommendations for the improvement of e-government portals in terms of information, service, and interaction management.

E-government portals at the local level are a vital part of the modernization of public administration. However, there are few research articles that focus on the informational success factors of these portal websites. As the foundation of more advanced service levels, informational offers still constitute the majority of e-government content. In this article, a model of e-government usage with a focus on informational offers is empirically tested. The four dimensions information attractiveness, information usefulness, information awareness, and ease of navigation are used as relevant criteria for user-based informational performance perception. Using structural equation modelling a moderating effect of local community interest can be shown. Citizens with low interest in their community show a higher dependency on information attractiveness, information usefulness, information awareness, and ease of navigation to predict the usage intention. Corresponding implications for future research and practitioners are derived.

E-government applications have become an important interface between citizens and public administration. However, quantitative research on e-government usage shows a tendency toward generic research models and in part lacks statistical rigor. Especially mediating conditions are often not taken into account appropriately. This contribution addresses this gap and provides a conceptually extended model of technology acceptance in the context of online city portals. The proposed model is tested with a large sample (n = 1,273) using structural equation modeling. Ease of use, usefulness, and privacy were found to be determinants of e-government portal acceptance, which in turn determines continuance intention of e-government portals. Furthermore, Internet competence and need for personal interaction were found to be direct determinants of continuance intention on the level of individual user appeal. The findings are discussed in terms of theory, and implications for public managers of online city portals are derived.

Open government has become an important topic in democratically developed societies. Its key aims are to increase transparency, citizen trust and public participation. Against this background, the article focuses on perceived barriers opposing the introduction of open government data. On the basis of cognitive theory and a literature review, the essential factors that impede public servants in implementing open government data are conceptualized and summarized in a model. The perceived risk-based attitude of public servants is identified as the main barrier. Other significant obstacles include perceived legal barriers, perceived hierarchical structuring of authorities, perceived bureaucratic decision-making culture and perceived organizational transparency.

Given the importance of eGovernment applications as an integral part of modern public service provision, this contribution concentrates on the issue of continued technology acceptance of public servants. The goal of this article is to connect individual, technological, and organizational aspects in an explanatory model. Using Theory of Reasoned Action and the Technology Acceptance model, an extended model of continued end-user behavior is analyzed. The results show the importance of Ease of Use, Usefulness, Openness to IT, and Subjective Norm for Acceptance and a Continued Q4 Usage Intention. However, a significant influence of Bureaucratic Culture cannot be shown.

This study provides an integrative coherent model of continuity intentions in the context of electronic public service provision drawing from multiple theoretical research streams. Especially the role of citizens' expectations and their determinants for electronic public service delivery is discussed. The research model was empirically examined using a sample from four major German cities and structural equation modelling. The data show that the concepts of this multitheoretical approach are compatible and altogether provide a better understanding of citizens' cognitive processes leading to continued usage behaviour. Both theoretical and practical implications for public administration in general are derived.

Given the importance of eGovernment portals as an integral access interface of modern public service provision, this contribution concentrates on the issue of the dimensions and derived success factors of these information systems. Starting with the DeLone & McLean IS success model and the resource-based view as foundations, this article conceptualizes the important success factors of eGovernment portals and then integrates these into a research model. The empirical results show the importance of the different dimensions of eGovernment Portal Management as well as the development of eGovernment portals so far. For public service portals on the local level the key management dimensions are information, system, service and privacy management. The evaluation of these dimensions as well as perceived internal and external success in public administration institutions complement user-based quality assessments and highlight organizational strengths and weaknesses.

The technologies and functions of social media have significantly changed interaction on the Internet. These changes affect the perceived attractiveness of websites. Prior research regarding classic Internet offers has only partly considered these specifics. The determinants of attractive social media websites and corresponding online instruments remain under-investigated. Therefore, this study describes a conceptualization of website attractiveness in the context of social media and its relevance for potential usage. The research model was empirically tested by a standardized user survey (n=237) with the help of a structural equation model. The results show that social media website attractiveness is determined by the 2nd-order dimensions interaction orientation, social networking and user-added value. Moreover, a link to the intention to use social media offers can be established. Overall, the results shed light on the key aspects of users' expectations towards the integration of social media into electronic commerce and provide insights into how the corresponding social media instruments are to be evaluated.

Staatskonzeption, Verwaltungsqualifikation, Reform, Erneuerung, Innovation, Re-inventing, Re-engineering, Change Management oder neuerdings Transformation und Adaption lauten die Begriffe, mit denen (notwendige) Veränderungen in Staat und Verwaltung gekennzeichnet werden. Verwaltungsmodernisierung kann gewissermaßen als Oberbegriff hierzu verstanden werden.