Many organizations are providing their services via web and apps, however, appropriate methods for measuring usability and user experience of a digital ecosystem seem to be largely lacking. Ecommerce has become popular in developing countries like Nepal and its usefulness is found to be high for example during emergencies like the pandemic. The purpose of this research is to compare one of the mostly used inspection evaluation method i.e. Nielsen’s heuristics with Omnichannel heuristics method which is developed considering the digital ecosystem in the context of e-commerce in omnichannel media.

The Internet of Things (IoT) is a new concept that has a great appeal for researchers, businesses and the ordinary tech user.It presents new possibilities of connection between devices and people and it stimulates our need and desire to interact, to exchange ideas and to communicate with the surrounding environment.This paper briefly explores aspects of the IoT that may be important for future developments and focuses on the impact of creative methodologies, such as user centered design (UCD) in a smart parking, IoT-based system prototype.It aspires to provide an alternative perspective for an improved user experience (UX) and aims to contribute to the discussion about the challenges, findings and perspectives when merging science and creativity to maintain continuous progress in the IoT domain.

The Internet of Things (IoT) is a new concept that is growing in interest amongst researchers, businesses and the end users. It engages and stimulates certain fundamental traits of human behavior - our need and desire to interact, to exchange ideas and to communicate with the surrounding environment. While the IoT potentially breaks down barriers of distance and time, it is interesting to consider how open & accessible it is. This article explores aspects of the IoT that may be important for future developments and aspires to provide an alternative perspective for an improved user experience (UX).

Mobile application is an emerging area of interest, growing exponentially each year. Among the many mobile applications, only a few remain competitive. The success of a mobile application depends on its context of use and user experience (UX). In a pilot study, we tried to find and review user interface (UI) and UX problems by analysing user sentiments towards apps based on their text reviews. In addition to this, to fully understand the cause of the UI and UX problems, the Thinking-Aloud method was used. Text reviews cannot be directly used for UI/UX problems and most of the problems were related to the planning-stage of the interaction cycle. Our approach may help app developers/designers to focus on particular UI/UX problems of applications.