心内科医疗纠纷调查与分析的研究，目前国内公开发表的较少，本文拟结合国内部分文献报道及某三级医院近10年的心内科纠纷统计数据对纠纷成因及对策综合阐述，供心内科医护人员工作中参考。
医疗投诉的发生是任何一家医院都不可避免的。医疗投诉带给医院管理者的问题，不仅仅是赔偿金额的支付，更与医疗质量、医疗安全、医院文化，甚至是医院的发展密切相关。将医疗投诉纳入系统化医院管理，既维护医疗秩序，又推动医疗质量建设。
Combining the practices of hospital construction,the author expounded the importance of scientific development view in four aspects as grasping the development orientation with the view;developing subjects with the view to improve the competence,implementing development strategy to human resource to tamp development foundation,and improving medical quality to promote hospital development.
