Sequential recommendation system's goal is to predict users' next actions based on their historical behavior sequences. As we know, more recent items have a larger impact than the previous ones. Meanwhile, modeling users' current interests are challenging. Knowledge graph (KG) contains a vast of information, which can help us capture users' interests by propagating their interactions. In this paper, we propose an Attentive Dynamic Knowledge Graph Networks (ADKGN) for sequential recommendation, which includes an embedding module, an attentive dynamic knowledge graph module, a sequential process module and a prediction module. Specifically, embedding module learns initial item embedding vectors by combing latent features and sequential features. For users' recent interacted items, attentive dynamic knowledge graph module learns dynamic weights for each pretrained KG embedding, and then utilizes top-k layer and parallel-based aggregation layer to effectively aggregate useful information from multi-hop neighbors. Sequential process module combines a user's history interactions and processed current interactions, and employs sequential models over them to get final user representations. Prediction module predicts the clicking probability using final user representation and target item representation. We conduct experiments on a public dataset, finding that ADKGN significantly outperforms state-of-the-art solutions.

Different from traditional task-oriented and open-domain dialogue systems, insurance agents aim to engage customers for helping them satisfy specific demands and emotional companionship. As a result, customer-to-agent dialogues are usually very long, and many turns of them are pure chit-chat without any useful marketing clues. This brings challenges to dialogue state tracking task in insurance marketing. To deal with these long and sparse dialogues, we propose a new dialogue state tracking architecture containing three components: dialogue encoder, Smart History Collector (SHC) and dialogue state classifier. SHC, a deliberately designed memory network, effectively selects relevant dialogue history via slot-attention, and then updates dialogue history memory. With SHC, our model is able to keep track of the vital information and filter out pure chit-chat. Experimental results demonstrate that our proposed LS-DST significantly outperforms the state-of-the-art baselines on real insurance dialogue dataset.

Internet insurance products are apparently different from traditional e-commerce goods for their complexity, low purchasing frequency, etc. So, cold start problem is even worse. In traditional e-commerce field, several cross-domain recommendation (CDR) methods have been studied to infer preferences of cold start users based on their preferences in other domains. However, these CDR methods couldn't be applied into insurance domain directly due to product complexity. In this paper, we propose a Deep Cross-Domain Insurance Recommendation System (DCDIR) for cold start users. Specifically, we first learn more effective user and item latent features in both domains. In target domain, given the complexity of insurance products, we design a meta-path based method over insurance product knowledge graph. In source domain, we employ GRU to model users' dynamic interests. Then we learn a feature mapping function by multi-layer perceptions. We apply DCDIR on our company's dataset, and show DCDIR significantly outperforms the state-of-the-art solutions.

Social connections play a vital role in improving the performance of recommendation systems (RS). However, incorporating social information into RS is challenging. Most existing models usually consider social influences in a given session, ignoring that both users? preferences and their friends? influences are evolving. Moreover, in real world, social relations are sparse. Modeling dynamic influences and alleviating data sparsity is of great importance. In this paper, we propose a unified framework named Dynamic RElation-Aware Model (DREAM) for social recommendation, which tries to model both users? dynamic interests and their friends? temporal influences. Specifically, we design temporal information encoding modules, because of which user representations are updated in each session. The updated user representations are transferred to relational-GAT modules, subsequently influence the operations on social networks. In each session, to solve social relation sparsity, we utilize glove-based method to complete social network with virtual friends. Then we employ relational-GAT module over completed social networks to update users? representations. In the extensive experiments on the public datasets, DREAM significantly outperforms the state-of-the-art solutions.

The problem of session-based recommendation aims to predict user next actions based on session histories. Previous methods models session histories into sequences and estimate user latent features by RNN and GNN methods to make recommendations. However under massive-scale and complicated financial recommendation scenarios with both virtual and real commodities , such methods are not sufficient to represent accurate user latent features and neglect the long-term characteristics of users. To take long-term preference and dynamic interests into account, we propose a novel method, i.e. User-Based Embeddings Recommendation with Graph Neural Network, UBER-GNN for brevity. UBER-GNN takes advantage of structured data to generate longterm user preferences, and transfers session sequences into graphs to generate graph-based dynamic interests. The final user latent feature is then represented as the composition of the long-term preferences and the dynamic interests using attention mechanism. Extensive experiments conducted on real Ping An scenario show that UBER-GNN outperforms the state-of-the-art session-based recommendation methods.

The cataloging of product listings is a fundamental problem for most e-commerce platforms. Despite promising results obtained by unimodal-based methods, it can be expected that their performance can be further boosted by the consideration of multimodal product information. In this study, we investigated a multimodal late fusion approach based on text and image modalities to categorize e-commerce products on Rakuten. Specifically, we developed modal specific state-of-the-art deep neural networks for each input modal, and then fused them at the decision level. Experimental results on Multimodal Product Classification Task of SIGIR 2020 E-Commerce Workshop Data Challenge demonstrate the superiority and effectiveness of our proposed method compared with unimodal and other multimodal methods. Our team named pa_curis won the 1st place with a macro-F1 of 0.9144 on the final leaderboard.

The animated Graphical Interchange Format (GIF) images have been widely used on social media as an intuitive way of expression emotion. Given their expressiveness, GIFs offer a more nuanced and precise way to convey emotions. In this paper, we present our solution for the EmotionGIF 2020 challenge, the shared task of SocialNLP 2020. To recommend GIF categories for unlabeled tweets, we regarded this problem as a kind of matching tasks and proposed a learning to rank framework based on Bidirectional Encoder Representations from Transformer (BERT) and LightGBM. Our team won the 4th place with a Mean Average Precision @ 6 (MAP@6) score of 0.5394 on the round 1 leaderboard.

Internet is changing the world, adapting to the trend of internet sales will bring revenue to traditional insurance companies. Online insurance is still in its early stages of development, where cold start problem (prospective customer) is one of the greatest challenges. In traditional e-commerce field, several cross-domain recommendation (CDR) methods have been studied to infer preferences of cold start users based on their preferences in other domains. However, these CDR methods couldn't be applied to insurance domain directly due to the domain's specific properties. In this paper, we propose a novel framework called a Heterogeneous information network based Cross Domain Insurance Recommendation (HCDIR) system for cold start users. Specifically, we first try to learn more effective user and item latent features in both source and target domains. In source domain, we employ gated recurrent unit (GRU) to module users' dynamic interests. In target domain, given the complexity of insurance products and the data sparsity problem, we construct an insurance heterogeneous information network (IHIN) based on data from PingAn Jinguanjia, the IHIN connects users, agents, insurance products and insurance product properties together, giving us richer information. Then we employ three-level (relational, node, and semantic) attention aggregations to get user and insurance product representations. After obtaining latent features of overlapping users, a feature mapping between the two domains is learned by multi-layer perceptron (MLP). We apply HCDIR on Jinguanjia dataset, and show HCDIR significantly outperforms the state-of-the-art solutions.