Designing for Data Awareness: Addressing Privacy and Security Concerns About “Smart” Technologies

ABSTRACTThe internet of things (IoT) and smart home technologies are pervasive in the U.S. and abroad. Devices like smart speakers, cameras, thermostats, and vacuums promise to save consumers time and energy and to make tasks easier. Many devices also provide significant benefits through accessibility features that offer hands-free options, voice commands, and management through smartphone apps. At the same time, however, researchers and the media have documented a number of vulnerabilities in these devices, which raises concerns about what and how much data is being collected, how that data is used, and who has access to the data. In this one-day workshop, participants will work together to brainstorm potential solutions for making smart device data more visible and interpretable for consumers. Through rotating breakout sessions and full-group discussions, participants will identify data-based threats in popular smart home technologies, select data flows that are most concerning, a nd generate design ideas for tools or other artifacts that can help consumers make more informed decisions about using these devices. Opportunities for networking and future collaborations will also be incorporated.