Analyzing the potential benefits and use cases of ChatGPT as a tool for improving the efficiency and effectiveness of business operations

•The potential benefits for companies of adopting ChatGPT, a popular chatbot built on a large-scale transformer.•To carefully analyze its use cases and restrictions, as well as its strengths and disadvantages.•ChatGPT requires training data that is particular to the business domain and might produce erroneous and ambiguous findings.•To close a gap in the literature by outlining ChatGPT's potential benefits for businesses, analyzing its strengths and limits, and offering insights into how organizations might use ChatGPT's capabilities to enhance their operations.