La Consolacion College Bacolod

Total Quality Management (TQM) was the cooperative’s coordinated and continuous effort to improve operations by integrating customer focus, leadership, employee involvement, process management, factual decision-making, continuous improvement, and relationship management to achieve excellence and sustainability. This study aimed to (1) explore cooperative members’ experiences of TQM practices and (2) measure the extent of these practices in two multi-awarded multi-purpose cooperatives in Northern Negros. A sequential-exploratory approach, mixed-methods design was employed, where a qualitative case study was followed by a quantitative descriptive-comparative phase. In the qualitative phase, fourteen (14) conversation partners (seven per cooperative)—officers, department managers, employees, and active members— participated in semi-structured interviews. Data were analyzed using Creswell’s seven-step qualitative analysis. In the quantitative phase, the population included 6,935 members in MPC-A and 1,647 members in MPC-B. Using Cochran’s formula and stratified random sampling, 675 respondents (364 from MPC-A; 311 from MPC-B) were selected. The survey instrument was derived from qualitative themes and showed acceptable content validity (CVI = 0.793) and excellent reliability (Cronbach’s α = 0.972). Findings showed strong implementation through responsive member service, transparent and values-driven leadership, teamwork and training support, clear procedures, coordinated work implementation, evidence-based decisions, innovation, and generally positive relationships rooted in trust and cooperative identity. However, recurring issues included monitoring lapses, communication gaps (including interest-rate concerns), uneven meeting participation, planning delays, workload/resource constraints, technology adaptation challenges, and weakened discipline after ISO monitoring was discontinued. Results indicated that all seven TQM principles were practiced to a very high extent, with the highest ratings in service quality, organizational values, support systems, decision-making, financial management, goal orientation, and organizational improvement. Relatively lower means appeared in business activity, leadership role, organizational meetings, planning, experience duration, and challenges encountered. Relationship management also remained very high with no significant differences across membership type, tenure, or position. TQM practices were consistently strong across the cooperatives, but strengthening monitoring, communication, participation, planning, and system/technology sustainability was recommended through the proposed Quality Excellence Sustainability Program (QESP).

Transforming Village Credit Institution (LPD) services has become an urgent need amidst the competition and dynamics of the global financial system. However, the demand for improved service quality is not matched by human resource knowledge, necessitating service transformation training at microfinance institutions. Furthermore, a limited understanding of service experience and the suboptimal use of digital service channels can undermine customer satisfaction and trust. This community service activity aims to improve the LPD's human resource knowledge in the Kukuh traditional village through training in transforming traditional services into professional patterns. The community service partners are all LPD employees in the Kukuh traditional village who are directly involved in the customer service process. The community service implementation method is designed using a participatory and applied approach. The results of the activity evaluation showed that post-test scores increased for almost all participants compared to the pre-test. This figure indicates an increase in knowledge of the concept of professional service and LPD service transformation. This activity has implications for changing employee perspectives on the meaning of service. Service is no longer perceived as a mere administrative activity but rather as a strategic process for building trust, loyalty, and the LPD's institutional image. Thus, this community service activity not only provides short-term benefits, such as increased knowledge, but also has the potential to encourage sustainable changes in service behavior.

Mathematics in the Modern World aims to develop college students' logical reasoning and problem-solving skills; however, many students struggle with its abstract nature. This study investigated whether the mathematics classroom environment influences college students' mathematics performance through the sequential mediation of motivation and engagement, thereby addressing a knowledge gap in the context of Mathematics in the Modern World (MMW) at a private higher education institution. A descriptive, cross-sectional, correlational design was employed, and data were collected from 342 first-year students using stratified random sampling. Descriptive findings revealed that students perceived their classroom environment, motivation, and engagement as high, with extrinsic motivation and behavioral engagement standing out; nevertheless, mathematical performance was only fairly satisfactory. Mediation analyses found that the classroom environment had no significant direct effect on performance and no significant indirect effect through motivation alone. Instead, the serial indirect pathway in which classroom environment influenced motivation, motivation influenced engagement, and engagement affected performance was significant, while the indirect effect of engagement alone was also significant. These findings demonstrate that simply establishing a good learning environment is insufficient; instructors may strategically provide opportunities for students to transform motivational drive into observable engagement. The validated serial mediation model provides a useful framework for instructional interventions in General Education Mathematics courses.

This study examined Supplier Relationship Management, Risk Management, and Sustainable Procurement Practices as important procurement factors that influenced Organizational Efficiency in selected private hospitals in Bacolod City. It aimed to determine the extent to which these procurement practices influenced organizational efficiency in terms of cost-effectiveness, process responsiveness, and quality of procurement outputs. The study used a descriptive-comparative-correlational research design, with 338 respondents from four private hospitals identified as Hospital A, Hospital B, Hospital C, and Hospital D; data were gathered through a validated and reliable questionnaire, data were analyzed using mean, standard deviation, Mann-Whitney U Test, and Spearman’s Rank-Order Correlation. The findings revealed that the selected private hospitals showed a very high extent of Supplier Relationship Management, Risk Management, Sustainable Procurement Practices, and Organizational Efficiency. However, areas such as ethical procurement, procurement effectiveness, contingency planning, green procurement practices, and quality procurement outputs among probationary employees still needed strengthening. The study concluded that the three procurement practices were significantly connected with organizational efficiency and contributed to better coordination, reduced procurement risks, improved sustainability, and higher-quality procurement outputs. It further concluded that Supplier Relationship Management had the strongest contribution, while Risk Management had the weakest but significant relationship and therefore required greater attention. It was recommended that hospitals implement the SMART Procurement Program: Sustainable Management and Risk-Responsive Transactions to improve ethical procurement, contingency planning, employee mentoring, quality monitoring, and supplier partnership. Hospitals were also encouraged to sustain strong supplier collaboration, social responsibility, risk identification, and quality-oriented procurement practices.

Corporate governance and Environmental, Social, and Governance (ESG) practices have become increasingly important in promoting organizational sustainability, accountability, and financial performance. Despite growing regulatory emphasis on governance and sustainability reporting in the Philippines, empirical evidence on how these practices relate to bank profitability remains limited and inconclusive. This study examined the relationship among corporate governance practices, ESG practices, and the profitability of Philippine universal and commercial banks listed on the Philippine Stock Exchange from 2020 to 2024. The study employed a descriptive-correlational research design using panel data analysis. Secondary data were collected from annual reports, Integrated Annual Corporate Governance Reports (I-ACGR), sustainability reports, and audited financial statements of thirteen (13) selected Philippine universal and commercial banks covering a five-year period, resulting in sixty-five (65) bank-year observations. Descriptive statistics, Pearson correlation, Welch t-test, and two-way fixed-effects panel regression were used to analyze the data. The findings revealed that traditional governance mechanisms, such as audit and risk committees, were highly adopted among the selected banks, while ESG practices varied across institutions. Profitability indicators generally improved from 2020 to 2024. CEO-chair separation emerged as a consistent positive predictor of profitability, whereas director tenure policy and financial inclusion programs demonstrated negative relationships in selected regression models. Environmental sustainability practices, including green financing products and environmental disclosures, were positively associated with profitability. However, composite corporate governance and ESG scores did not demonstrate strong predictive power, suggesting that individual governance and ESG mechanisms provide more meaningful insights than broad aggregate measures. The study concluded that the relationship among corporate governance practices, ESG practices, and profitability is complex and multidimensional. The findings highlight the importance of evaluating governance and ESG practices individually and contribute local empirical evidence that may support governance, sustainability, and financial performance assessments within the Philippine banking sector.