The current DevOps implementation research mainly focuses on the scenario of collaboration among different teams within the same company.The DevOps implementation issues in the development outsourcing scenario for the first time were clearly put forward,the significance of implementing DevOps under the outsourcing scenario was summarized,the difficulties of implementation DevOps in the outsourcing scenario were analyzed,where the development and operation teams belong to two different enterprises of Party A and Party B,and the method of iterative implementation of DevOps was proposed,how to select an appropriate entry point for optimization and improvement was explained,and an explanation of the practical application of this method was given.

ion:Cloud-network convergence is the strategy many telecom operators are implementing for the new information infrastructure,as the technicalbasis cloud native technology prompts the capability integration and business innovation.Leveraging the cloud native DevOps tool-chain and methodology becomes the mainstream in cloud application,for agile delivery of high-quality service and bringing the business value.Principles and solutions of leveraging DevOps in cloud-network converged application were given in three aspects:agile process adoption,key technology and DevOps platform establishment,from the view point of telecom operator.Case study of DevOps platform inproduction environment was presented in the end.

随着电信运营商IT系统的转型以及IT运营模式的变革,电信运营商引入开发运营一体化思想,并结合电信实际,建立了自主研发的云道DevOps平台,首期聚焦IT应用发布,从应用的微服务化、应用持续交付、应用灰度发布和应用版本管控等方面作为切入,取得了初步的成效.

为快速支持5G业务创新和业务发展,有必要在5G网络功能开发和运营中引入DevOps体系.分析了5G网络引入DevOps的驱动力,总结了引入DevOps后需关注的安全风险,并参照DevSecOps理念,重点就DevOps实施过程中的安全管理给出了建议.

针对目前电信IT面临的问题,本文借鉴工业4.0的核心思想,从一个不同的视角探讨电信IT的“智能化”转型,提出了iT服务网络化、汇聚全网数据、个性化需求、日常操作自动化4个方面的转型思路,并提出了若干转型举措建议.

为了探讨互联网化背景下运营商如何构建微服务IT架构,结合电信运营商IT的特点,分析了电信运营商在互联网化背景下构建微服务IT架构的驱动力,并就其构建微服务IT架构可能面临的挑战进行探讨,最后就其实施IT架构微服务化给出了建议.

为了解Docker技术成熟度、可运维能力和运行的可靠性,从软件开发、测试到部署等环节对Docker集群管理以及相关技术进行验证,介绍了容器实践中容器性能、应用容器化改造、规模部署与运维、安全性、容器兼容、持久化数据存储6个方面的测试结果,并分享了容器的实践经验和应用建议.

Based on SERVQUAL model, the status of IT service management of telecom enterprises was analyzed, an evaluation model of IT service quality based on customer perception was designed and corresponding evaluation indexes was drawn up in this paper. This evaluation system has twenty three indexes of four sorts in which thirteen of these indexes are relevant to customer perception. This evaluation system has been applied to the IT service quality evaluation of a certain telecom company. Practice shows that it promotes the enhancement of IT service quality well.

IT architecture transformation of telecom enterprise needs to construct mixed architecture cloud resource pool. In view of the situation, the strategy of construction and deployment of mixed cloud resource pool was proposed. The interface adaptation management and special performance indicators in the operation and management of cloud resource pool were researched in depth, which has a guiding signiifcance to the construction, operation and management of the mixed architecture cloud resource pool.

Telecom operators in China focus on big data operation at present. The common methods and their features of data masking were addressed and analyzed in this paper. Combined with the features of operators’ big data applications, the selection framework of different data masking methods was presented from technical perspective to provide a useful reference to peers.

基于IT服务管理（ITSM）基础，提出了电信运营商的IT服务目录梳理方法，给出了面向客户的业务服务目录样例，并在服务目录梳理的基础上研究并提出了基于服务视角的监控方法，有效提升了服务监控的针对性和有效性，确保服务质量符合客户的期望值。

In order that people intuitively know the health level of IT system operation, a set of common IT health model based on both the concept of health in medicine science and IT system composition model is designed in this paper. The model which can quantitatively measure health level of IT system has already been applied in a telecommunication company. It offers a reference of IT system monitoring to other companies.

服务台是企业信息化内部一个极为重要的组成部分,是IT用户与IT部门的主要联络点,其目标是尽快恢复对用户的“正常服务”.在总结中国电信IT服务台建设实践经验的基础上,分析了目前服务台应用过程中的问题,并提出了若干优化建议.

As IT service management system is one of the three major elements of IT service management, the original IT service management system needs to be adjusted and optimized, with the cloud resource pool construction. This paper makes analysis for the challenge from the cloud resource pool construction and operation in process support,dynamic resource scheduling, and operation monitoring and capacity management.

This paper summarizes the IT service management implementation present situation, analyzes the construction and operation of the cloud computing environment resource pool for the IT service management system bringing challenges, and puts forward the implementation strategy for the adjustment and optimization of IT service management from the aspects of the management requirements, pvocess design, system monitoring and resource deployment scheduling.

IT架构差异性是IT规划及技术方案设计的重要依据。文章从IT架构概念出发,分析了目前IT架构差异性分析方法的现状,提出基于企业IT架构模型的架构差异性分析方法,并在企业的IT架构管理平台上实现了IT架构差异性分析方法的支撑。

企业IT架构是企业业务战略与IT系统之间的桥梁,是IT可持续发展和降低重复投资的重要保证。文章回顾总结了中国电信IT架构的实践和发展历程,分析了当前中国电信IT架构管理存在的问题,并提出了中国电信实施IT架构管理的下一步实施建议,供中国电信及类似企业参考。

本文分析了全业务电信运营商的IT服务管理面临的挑战,介绍了业界IT服务管理标准ITIL,提出了如何以ITIL为参考构建IT服务管理体系架构的主体内容,最后阐述了IT服务管理实施的方法与步骤.

本文介绍了面向服务体系架构(SOA)的产生背景、基本概念和理念,并结合中国电信企业信息化的现状和发展趋势,重点研究探讨了SOA在中国电信企业信息化领域的应用前景、方式和方法,提出了企业应用SOA的主要难点和解决思路。

介绍了中国电信企业信息化规划发展的历程,详细描述中国电信企业信息化规划体系构成、信息化规划过程等,并在深入分析目前信息化规划体系存在问题的基础上,提出企业信息化规划体系改进建议,为中国电信企业信息化的持续稳定推进提供有力保障。