Creating spoken dialogue datasets is methodologically challenging, and these challenges are amplified when the goal is to build multilingual, multi-parallel datasets at scale. This work introduces HEALTHDIAL, a large-scale, multilingual, and multi-parallel dataset for developing and evaluating retrieval-augmented generation (RAG)-based spoken dialogue systems. The dataset comprises 6,000 information-seeking dialogues (1,500 per language) grounded in trusted content from the World Health Organization (WHO) and 163 hours of user speech recorded from native speakers of diverse dialects across four official WHO languages: Arabic, Chinese, English, and Spanish. Each speaker is annotated with demographic (e.g., gender, age) and sociolinguistic (e.g., primary language, region of origin) variables. We report benchmark results across key dialogue tasks, which reveal consistent performance disparities across languages, even among high-resource ones. To support future research, we release the dataset, a prototype system, and a toolkit for data collection and system evaluation.

Supervised fine-tuning (SFT), supervised instruction tuning (SIT) and in-context learning (ICL) are three alternative, de facto standard approaches to few-shot learning. ICL has gained popularity recently with the advent of LLMs due to its simplicity and sample efficiency. Prior research has conducted only limited investigation into how these approaches work for multilingual few-shot learning, and the focus so far has been mostly on their performance. In this work, we present an extensive and systematic comparison of the three approaches, testing them on 6 high- and low-resource languages, three different NLU tasks, and a myriad of language and domain setups. Importantly, performance is only one aspect of the comparison, where we also analyse the approaches through the optics of their computational, inference and financial costs. Our observations show that supervised instruction tuning has the best trade-off between performance and resource requirements. As another contribution, we analyse the impact of target language adaptation of pretrained LLMs and find that the standard adaptation approaches can (superficially) improve target language generation capabilities, but language understanding elicited through ICL does not improve and remains limited, with low scores especially for low-resource languages.

Factuality is a crucial requirement in information seeking dialogue: the system should respond to the user's queries so that the responses are meaningful and aligned with the knowledge provided to the system. However, most modern large language models suffer from hallucinations, that is, they generate responses not supported by or contradicting the knowledge source. To mitigate the issue and increase faithfulness of information-seeking dialogue systems, we introduce BeInfo, a simple yet effective method that applies behavioural tuning to aid information-seeking dialogue. Relying on three standard datasets, we show that models tuned with BeInfo} become considerably more faithful to the knowledge source both for datasets and domains seen during BeInfo-tuning, as well as on unseen domains, when applied in a zero-shot manner. In addition, we show that the models with 3B parameters (e.g., Flan-T5) tuned with BeInfo demonstrate strong performance on data from real `production' conversations and outperform GPT4 when tuned on a limited amount of such realistic in-domain dialogues.

Task-oriented dialogue (ToD) systems help users execute well-defined tasks across a variety of domains (e.g., $\textit{flight booking}$ or $\textit{food ordering}$), with their Natural Language Understanding (NLU) components being dedicated to the analysis of user utterances, predicting users' intents ($\textit{Intent Detection}$, ID) and extracting values for informational slots ($\textit{Value Extraction}$, VE). In most domains, labelled NLU data is scarce, making sample-efficient learning -- enabled with effective transfer paradigms -- paramount. In this work, we introduce SQATIN, a new framework for dialog NLU based on (i) instruction tuning and (ii) question-answering-based formulation of ID and VE tasks. According to the evaluation on established NLU benchmarks, SQATIN sets the new state of the art in dialogue NLU, substantially surpassing the performance of current models based on standard fine-tuning objectives in both in-domain training and cross-domain transfer. SQATIN yields particularly large performance gains in cross-domain transfer, owing to the fact that our QA-based instruction tuning leverages similarities between natural language descriptions of classes (i.e., slots and intents) across domains.

Previous work has demonstrated the effectiveness of planning for story generation exclusively in a monolingual setting focusing primarily on English. We consider whether planning brings advantages to automatic story generation across languages. We propose a new task of cross-lingual story generation with planning and present a new dataset for this task. We conduct a comprehensive study of different plans and generate stories in several languages, by leveraging the creative and reasoning capabilities of large pre-trained language models. Our results demonstrate that plans which structure stories into three acts lead to more coherent and interesting narratives, while allowing to explicitly control their content and structure.

Task-oriented dialogue (TOD) systems have been widely deployed in many industries as they deliver more efficient customer support. These systems are typically constructed for a single domain or language and do not generalise well beyond this. To support work on Natural Language Understanding (NLU) in TOD across multiple languages and domains simultaneously, we constructed MULTI3NLU++, a multilingual, multi-intent, multi-domain dataset. MULTI3NLU++ extends the English only NLU++ dataset to include manual translations into a range of high, medium, and low resource languages (Spanish, Marathi, Turkish and Amharic), in two domains (BANKING and HOTELS). Because of its multi-intent property, MULTI3NLU++ represents complex and natural user goals, and therefore allows us to measure the realistic performance of TOD systems in a varied set of the world's languages. We use MULTI3NLU++ to benchmark state-of-the-art multilingual models for the NLU tasks of intent detection and slot labelling for TOD systems in the multilingual setting. The results demonstrate the challenging nature of the dataset, particularly in the low-resource language setting, offering ample room for future experimentation in multi-domain multilingual TOD setups.

Slot labeling (SL) is a core component of task-oriented dialogue (ToD) systems, where slots and corresponding values are usually language-, task- and domain-specific. Therefore, extending the system to any new language-domain-task configuration requires (re)running an expensive and resource-intensive data annotation process. To mitigate the inherent data scarcity issue, current research on multilingual ToD assumes that sufficient English-language annotated data are always available for particular tasks and domains, and thus operates in a standard cross-lingual transfer setup. In this work, we depart from this often unrealistic assumption. We examine challenging scenarios where such transfer-enabling English annotated data cannot be guaranteed, and focus on bootstrapping multilingual data-efficient slot labelers in transfer-free scenarios directly in the target languages without any English-ready data. We propose a two-stage slot labeling approach (termed TWOSL) which transforms standard multilingual sentence encoders into effective slot labelers. In Stage 1, relying on SL-adapted contrastive learning with only a handful of SL-annotated examples, we turn sentence encoders into task-specific span encoders. In Stage 2, we recast SL from a token classification into a simpler, less data-intensive span classification task. Our results on two standard multilingual TOD datasets and across diverse languages confirm the effectiveness and robustness of TWOSL. It is especially effective for the most challenging transfer-free few-shot setups, paving the way for quick and data-efficient bootstrapping of multilingual slot labelers for ToD.

Multilingual task-oriented dialogue (ToD) facilitates access to services and information for many (communities of) speakers. Nevertheless, its potential is not fully realized, as current multilingual ToD datasets-both for modular and end-to-end modeling-suffer from severe limitations. 1) When created from scratch, they are usually small in scale and fail to cover many possible dialogue flows. 2) Translation-based ToD datasets might lack naturalness and cultural specificity in the target language. In this work, to tackle these limitations we propose a novel outline-based annotation process for multilingual ToD datasets, where domain-specific abstract schemata of dialogue are mapped into natural language outlines. These in turn guide the target language annotators in writing dialogues by providing instructions about each turn's intents and slots. Through this process we annotate a new large-scale dataset for evaluation of multilingual and cross-lingual ToD systems. Our Cross-lingual Outline-based Dialogue dataset (cod) enables natural language understanding, dialogue state tracking, and end-to-end dialogue evaluation in 4 diverse languages: Arabic, Indonesian, Russian, and Kiswahili. Qualitative and quantitative analyses of cod versus an equivalent translation-based dataset demonstrate improvements in data quality, unlocked by the outline-based approach. Finally, we benchmark a series of state-of-the-art systems for cross-lingual ToD, setting reference scores for future work and demonstrating that cod prevents over-inflated performance, typically met with prior translation-based ToD datasets.

Scaling dialogue systems to a multitude of domains, tasks and languages relies on costly and time-consuming data annotation for different domain-task-language configurations. The annotation efforts might be substantially reduced by the methods that generalise well in zero- and few-shot scenarios, and also effectively leverage external unannotated data sources (e.g., Web-scale corpora). We propose two methods to this aim, offering improved dialogue natural language understanding (NLU) across multiple languages: 1) Multi-SentAugment, and 2) LayerAgg. Multi-SentAugment is a self-training method which augments available (typically few-shot) training data with similar (automatically labelled) in-domain sentences from large monolingual Web-scale corpora. LayerAgg learns to select and combine useful semantic information scattered across different layers of a Transformer model (e.g., mBERT); it is especially suited for zero-shot scenarios as semantically richer representations should strengthen the model’s cross-lingual capabilities. Applying the two methods with state-of-the-art NLU models obtains consistent improvements across two standard multilingual NLU datasets covering 16 diverse languages. The gains are observed in zero-shot, few-shot, and even in full-data scenarios. The results also suggest that the two methods achieve a synergistic effect: the best overall performance in few-shot setups is attained when the methods are used together.

Recent advances in deep learning have also enabled fast progress in the research of task-oriented dialogue (ToD) systems. However, the majority of ToD systems are developed for English and merely a handful of other widely spoken languages, e.g., Chinese and German. This hugely limits the global reach and, consequently, transformative socioeconomic potential of such systems. In this tutorial, we will thus discuss and demonstrate the importance of (building) multilingual ToD systems, and then provide a systematic overview of current research gaps, challenges and initiatives related to multilingual ToD systems, with a particular focus on their connections to current research and challenges in multilingual and low-resource NLP. The tutorial will aim to provide answers or shed new light to the following questions: a) Why are multilingual dialogue systems so hard to build: what makes multilinguality for dialogue more challenging than for other NLP applications and tasks? b) What are the best existing methods and datasets for multilingual and cross-lingual (task-oriented) dialog systems? How are (multilingual) ToD systems usually evaluated? c) What are the promising future directions for multilingual ToD research: where can one draw inspiration from related NLP areas and tasks?

In task-oriented dialogue (ToD), a user holds a conversation with an artificial agent with the aim of completing a concrete task. Although this technology represents one of the central objectives of AI and has been the focus of ever more intense research and development efforts, it is currently limited to a few narrow domains (e.g., food ordering, ticket booking) and a handful of languages (e.g., English, Chinese). This work provides an extensive overview of existing methods and resources in multilingual ToD as an entry point to this exciting and emerging field. We find that the most critical factor preventing the creation of truly multilingual ToD systems is the lack of datasets in most languages for both training and evaluation. In fact, acquiring annotations or human feedback for each component of modular systems or for data-hungry end-to-end systems is expensive and tedious. Hence, state-of-the-art approaches to multilingual ToD mostly rely on (zero- or few-shot) cross-lingual transfer from resource-rich languages (almost exclusively English), either by means of (i) machine translation or (ii) multilingual representations. These approaches are currently viable only for typologically similar languages and languages with parallel / monolingual corpora available. On the other hand, their effectiveness beyond these boundaries is doubtful or hard to assess due to the lack of linguistically diverse benchmarks (especially for natural language generation and end-to-end evaluation). To overcome this limitation, we draw parallels between components of the ToD pipeline and other NLP tasks, which can inspire solutions for learning in low-resource scenarios. Finally, we list additional challenges that multilinguality poses for related areas (such as speech, fluency in generated text, and human-centred evaluation), and indicate future directions that hold promise to further expand language coverage and dialogue capabilities of current ToD systems.

This paper examines various unsupervised pretraining objectives for learning dialog context representations. Two novel methods of pretraining dialog context encoders are proposed, and a total of four methods are examined. Each pretraining objective is fine-tuned and evaluated on a set of downstream dialog tasks using the MultiWoz dataset and strong performance improvement is observed. Further evaluation shows that our pretraining objectives result in not only better performance, but also better convergence, models that are less data hungry and have better domain generalizability.

Most research on intelligent agents centers on the agent and not on the user. We look at the origins of agent-centric research for slot-filling, gaming and chatbot agents. We then argue that it is important to concentrate more on the user. After reviewing relevant literature, some approaches for creating and assessing user-centric systems are proposed.

End-to-end dialog systems are usually brittle when dealing with unexpected input. Since rule-based dialog systems are unable to generate novel utterances in response to a given context, they produce dull interactions with the user. This paper describes a generative system that is less brittle when dealing with novel input by proposing two methods of incorporating rules into end-to-end neural systems. Results show significant improvement in per-turn accuracy over baselines. In addition, the models demonstrate faster convergence in training, improved performance in limited data scenarios and higher diversity of output. This approach can be easily incorporated into any model that uses a general encoder-predictor pipeline.

Interest in the assessment of the quality of traditional educational techniques has grown, especially in relation to the subjects like IT or Computer Science because Informatics tests carried out using computers enable us to evaluate the quality of tasks using log-files. The study focuses of the assessment of difficulty and complexity of tasks for schoolchildren. Based on the analysis of results of 6588 participants in the international informatics competition 'Beaver-2012', it is shown that often usual a priori evaluation made by the organizers of the competition does not correspond to the task's real difficulty for the participant. A cluster of tasks the difficulty of which was underestimated was distinguished. The correlation between the length of the statement and difficulty for primary school children was shown. In order to make the results of the test more valid, a way of dividing the tasks according to their difficulty and complexity was found. Based on the method, recommendations for the organizers of the tests for general public were formulated in order to make the measures of educational outcomes of computer engineering knowledge more valid and accurate.