Purpose Given the geopolitical context of war, terrorism, human trafficking and organized crime, the pursuit of justice increasingly relies on effective interactions between individuals from diverse cultural backgrounds. Interviewers who fail to communicate effectively with interviewees from different cultural backgrounds to themselves risk derailing investigations, jeopardize the safety of potential victims and compromise the delivery of justice. Building rapport constitutes a critical component of effective investigative interviewing and is associated with enhanced investigative outcomes (i.e. detailed and informative accounts). The main objective of the current research was to explore the perceptions of investigators, experienced in the conduct of cross-cultural interviews, with respect to building rapport in interviews with people from diverse cultural backgrounds. Design/methodology/approach The authors conducted 13 focus groups with a culturally diverse sample of investigative professionals to examine their perceptions of challenges and opportunities pertaining to building rapport in cross-cultural interviews. Findings Given the exploratory nature of the research objective and the absence of prior research on this issue, the authors used a qualitative approach to reflect on key themes and subthemes in our data. The authors extracted four key themes as underpinning approaches to building rapport in cross-cultural interviews: i) preparation; (ii) situational awareness (during the interview); (iii) relationship building through communication; and (iv) hierarchy in interviews. Practical implications These results highlight the value of cultural competence and benefits of cultural humility in the domain investigative interviewing. Originality/value Understanding the challenges and opportunities for improved investigative interviewing in cross-cultural contexts is crucial for research, training and practice going forward.

Human source intelligence (HUMINT) practitioners are concerned with detecting informant deception, and previous research indicates that the verbal content of an informant’s narrative can be used to identify potential deceit. The current study extends previous research by analysing the narrative structure and narrative identity of accounts provided by 22 participants undertaking the role of a mock-informant. Results indicate that deception affects the structure of a mock-informant narrative, with deceptive mock-informants employing abstract introductions and evaluative remarks to withhold information and to distract their listeners with emotional content. Additionally, deceptive mock-informants are more likely to express a low potency narrative role, such as a victim or tragic hero. Furthermore, there is tentative evidence to suggest that an analysis of narrative identity can also provide an indication of varying levels of motivation and cooperation among truthful mock-informants. These findings have implications for HUMINT practitioners in the field and add to the wider body of deception detection research.

The interviewing of victims, witnesses and suspects is important in helping resolve criminal investigations. In Japan, developments have recently occurred in the training of the police and their public prosecutors in these key tasks. Whilst literature exists on autism in Japan, studies examining police/public prosecutor interviews with autistic adults conducted in that country (and indeed, any other) remain scant. As elsewhere in the world, identification of those who manifest characteristics prevalent on the autism spectrum disorder (ASD) scale, has been found to be problematical to criminal justice professionals. To help address this deficit in understanding, we provide an overview of the literature concerning contemporary understanding of the challenges facing autistic adults as they attempt to reveal their verbal accounts, as well as suggested techniques when interviewing adults on the ASD scale during criminal investigations, offering lessons learned from research conducted around the world that provide potentially promising solutions for Japan.

In guidance issued to police interviewers in England and Wales, the concept of rapport is placed front-and-centre, highlighted as a crucial element of the 'Engage and Explain' element of investigative interviews since the PEACE framework was widely adopted in 1993 (see CPTU 1992a, 1992b). Although rapport-building has been shown to be effective, there is little information in the research on what this means in practice - particularly in linguistic terms - and rapport is notoriously difficult to operationalise (Pounds 2019). This paper aims to elucidate the relationship between face work and rapport-building in investigative interviews with witnesses. To do this, a small corpus of recorded mock interviews between a PEACE-trained interviewer and research participants assuming the role of witness to a moderate crime were assembled from a larger set collected as part of a project investigating the efficiency of investigative interviews conducted online as compared to via traditional face-to-face methods. These comparisons are not the subject of this paper; rather, we attempt to map rapport-building strategies evident in the mock interviews onto understandings of face work in interaction.

Purpose Effective forensic interviewing is crucial, particularly if the interview is the only source of evidence. Whilst there are a number of interview models that advocate for reflective practice, the evaluation of interviews rarely gets the time or attention it deserves. This is concerning, given that interviewer skills drop significantly after six months, and there are limited opportunities for refresher training. This study aims to explore how law enforcement officers reflect upon and evaluate their interviews and seek their insight into what they believe an effective evaluation tool would constitute. Design/methodology/approach A total of 32 officers from three police forces in England and Wales and six international security organisations completed a qualitative questionnaire that explored their views on how interview evaluation is conducted and the impact on the interview, and how technology could assist in this important stage in terms of usability, efficacy and capability of a new evaluation tool. Findings Thematic analysis was used, resulting in three overall themes being identified from the data. These focused on current evaluation methods, barriers to conducting evaluations and technological solutions. Originality/value The findings are discussed in relation to interviewing and the development of tools to assist in evaluations. Implications for practice include the need for much more effort to be put into (re)introducing the evaluation stage into training to ensure that officers are allowed to reflect upon and evaluate their interview performance.

The covert use of civilian informants leaves law enforcement agencies open to accusations of unethical conduct. The use of a structured interview protocol is a recognised method of promoting ethical interactions between police and public citizens, however, there is no known interview model specifically designed to meet informant handler objectives. The current study adopts a holistic view of the interaction between ‘informant’ and ‘handler’ to develop a bespoke informant interview model (RWITS-US: Review and Research, Welfare, Information, Tasking, Security, Understanding Context, Sharing). This model is compared to the PEACE model of interviewing as part of a novel experimental paradigm using mock-informants (N = 19), measuring levels of motivation, rapport, cooperation and intelligence gain. Results indicate that the RWITS-US model generated significantly greater levels of self-reported rapport without having any detrimental effect on the other measured variables. Whilst the results are encouraging, we suggest that the RWITS-US model should be tested in handler training environments before being recommended for widespread use in the field.

Detecting informant deception is a key concern for law enforcement officers, with implications for resource-management, operational decision-making and protecting officers from risk of harm. However, the situational dilemma of a police informant, otherwise known as a Covert Human Intelligence Source (CHIS), is unique. Informants are tasked to obtain information about the transgressive actions or intentions of their associates, knowing they will later disclose this information to a handler. Thus, techniques for detecting deception in other forensic scenarios may not be transferrable to an informant interview. Utilising truthful and deceptive transcripts from a unique mock-informant role play paradigm, Smallest Space Analysis was used to map the co-occurrence of content themes. Results found that deceptive content frequently co-occurred with emotive and low-potency content themes. This provides support for the future analysis of verbal content when seeking to detect informant deception.

Previous research has explored the negative effects of exposure to potentially morally injurious events among armed forces veterans and active-duty military personnel generally. However, this current pilot research provides a unique contribution to the extant research literature by examining the specific moral challenges experienced by a potentially at-risk and under-researched sub-group of military personnel. Semi-structured interviews were conducted with 10 United Kingdom (UK) Service Police veterans to identify any moral challenges encountered during their military service and to investigate the experience of moral dissonance underlying these events. Using Interpretative Phenomenological Analysis (IPA), four main themes (with sub-themes) emerged from the data: (a) violation of a moral code, (b) experience of disillusionment, (c) attempted resolution of moral dissonance, and (d) risk and protective factors for moral dissonance. Evidence of the types of moral challenges encountered by Service Police veterans during their military service and the negative consequences of moral dissonance was explored for the first time. Some of these findings overlap with existing evidence from non-Service Police research, although novel insights were also identified, such as the attempts of Service Police veterans to resolve moral dissonance through acting with moral courage, self-preservation, or seeking acceptance. The current research therefore provides a rationale for further investigation into the experience of moral dissonance and impact of exposure to morally injurious events in this sub-population of veterans. Potential implications for advancing conceptual understanding of moral injury and informing interventions to prevent the development of morally injurious outcomes are discussed.

The purpose of the study was to qualitatively explore how police investigators in Norway experience interviewing suspects. Specifically, we sought to investigate the relationship between theory (the Tactical Interview Model) and practice concerning how police interviewers establish the interviewee's account and disclose potential evidence-related information. To explore processes relevant to the research objective, four focus group interviews of police interviewers were conducted (n = 29). The data was analysed using a thematic analysis which resulted in four main themes: (1) Planning and preparing: considering potentially evidence-relevant information - Its possible value, alternative explanations, and influence on the interview process, (2) Establishing rapport and balancing dilemmas: Providing sufficient information without affecting the interviewee's account, (3) Exploring the interviewee's account through questioning and 'closing doors', and (4) Challenge through clarification: disclosure of potential evidence-related information and adapting to the interviewee. The findings are discussed in relation to the Tactical Interview Model. Implications for practice and future directions are presented.

Cybercrime is a growing issue, still not fully understood by researchers or policing/law enforcement communities. UK Government reports assert that victims of cybercrime were unlikely to report crimes immediately due to the perception that police were ill-equipped to deal with these offences. Additionally, these reports identify policing issues including a lack of cybercrime knowledge. This paper reviews current research, providing a comprehensive account of cybercrime and addressing issues in policing such offences. We achieve this by describing the technological, individual, social and situational landscapes conducive to cybercrime, and how this knowledge may inform strategies to overcome current issues in investigations.

Background: It has been identified that military veterans have distinct experiences of loneliness and social isolation and, when comparing this community to other client groups with a PTSD diagnosis, veterans respond less favorably to treatment. However, the link between PTSD and loneliness for veterans remains insufficiently researched and it is unclear if there are effective interventions tackling this distinct experience of loneliness. Aims: This systematic narrative review aimed to synthesize existing evidence incorporating elements of social connection, social isolation, and loneliness within interventions for military veterans with a diagnosis of PTSD, consequently aiming to examine the impact of such interventions upon this community. Methods: Six databases were searched, utilizing relevant search criteria, with no date restrictions. Articles were included if they involved intervention or treatment for military veterans with PTSD and considered elements of social connection, social isolation, and/or loneliness. The initial search returned 202 papers. After exclusions, removal of duplications, and a reference/citation search, 28 papers remained and were included in this review. Results: From the 28 studies, 11 directly addressed social isolation and two studies directly addressed loneliness. Six themes were generated: (i) rethinking the diagnosis of PTSD, (ii) holistic interventions, (iii) peer support, (iv) social reintegration, (v) empowerment through purpose and community, and (vi) building trust. Conclusions: A direct focus upon social reintegration and engagement, psychosocial functioning, building trust, peer support, group cohesiveness and empowerment through a sense of purpose and learning new skills may mitigate experiential loneliness and social isolation for veterans with PTSD. Future research and practice should further explore the needs of the PTSD-diagnosed veteran community, seek to explore and identify potential common routes toward the development of PTSD within this community and consider bespoke interventions for tackling loneliness.

The way in which police officers interview sexual offence victims is pivotal to how their cases proceed through the criminal justice system (CJS). However, such interviews have previously been found to be lacking in overall quality, with some interviewers finding them technically difficult and stressful to conduct. In addition, victims often feel disbelieved, unsafe and/or uncomfortable during their police interview. The present study provides insight into the personal experiences of five female adult rape/sexual assault victims regarding their police interviews and the aspects that encouraged them to cooperate and engage during the interview process. Following semi-structured interviews, interpretative phenomenological analysis (IPA) was used to identify three key themes: (i) heading into the unknown, (ii) difficulty of talking about the crime and (iii) helpful and unhelpful interviewer approaches. Implications for practice are discussed, together with the need to further our understanding of this specialist area of police work.

Video games are hugely popular, generating more than twice the revenue of global movie and music industries combined. Whilst technically illegal and often carrying negative connotations, modding constitutes a moral grey area that is commonly accepted, often encouraged by proprietary owners and forum-centred gaming communities. Literature reflects a disparity between outsider and insider perceptions of modding, with a paucity of studies reflecting insider perspectives. Using Reddit forum data, this study contributes insight into perceptions of modding held by gamers and 'modders', as described in their words and their territory. Thematic analysis revealed four main themes relating to unfairness in the vendor community, modders as antagonists, differences between modders and modding as forms of self-defence. Conclusions include that modding appears to have both pro- and antisocial applications, but many people and organisations demonise modders as a homogeneous group, which may encourage antisocial behaviours.

Law enforcement agencies in the UK are embracing evidence-based policing and recognise the importance of human source intelligence (HUMINT) in the decision-making process. A review of the literature identified six categories likely to impact the handling of a covert human intelligence source (CHIS) or an informant: (a) handler personality traits; (b) informant motivation; (c) rapport; (d) gaining cooperation; (e) obtaining information, and (f) detecting deception. This study sought to identify which of these categories current HUMINT practitioners considered the most when planning and conducting a meeting with an informant. A bespoke online survey was designed and disseminated to 34 practitioners using purposive and snowball sampling. Directed content analysis and thematic content analysis were conducted. Results indicate that practitioners appear most concerned with gaining co-operation (d) and detecting deception (f). Results also found an inter-connectivity between the six categories, with informant handlers often having to balance competing requirements. Implications for future research are discussed.

A growing body of research illustrates consensus between researchers and practitioners that developing rapport facilitates cooperation and disclosure in a range of professional information gathering contexts. In such contexts, rapport behaviors are often intentionally used in an attempt to facilitate a positive interaction with another adult, which may or may not result in genuine mutual rapport. To examine how rapport has been manipulated and measured in professional contexts we systematically mapped the relevant evidence-base in this field. For each of the 35 studies that met our inclusion criteria, behaviors associated with building rapport were coded in relation to whether they were verbal, non-verbal, or paraverbal. Methods to measure rapport were also coded and recorded, as were different types of disclosure. A Searchable Systematic Map was produced to catalogue key study characteristics. Discussion focuses on the underlying intention of the rapport behaviors that featured most frequently across studies.

ABSTRACT Police interviewers find the investigation of sexual crimes ‘technically difficult’ and ‘stressful’ to conduct by having to make sense of very powerful and painful emotions. In addition, such interviews often contain inappropriate as opposed to appropriate questions and interviewers often find it difficult to be ‘attentive’ to the specific needs of victims. Through the analysis of interviews with adult rape victims (N = 25) in England, we wanted to establish whether the ‘quantity’ and ‘quality’ of investigation relevant information (IRI) obtained would be impacted as a function of different question typologies (e.g. appropriate versus inappropriate), and overall interviewer attentiveness. We hypothesised that: (i) more inappropriate questions would be asked compared to appropriate questions; (ii) responses to appropriate questions would contain more items of IRI than responses to inappropriate questions; (iii) attentive interviews would contain more appropriate questions than non-attentive interviews, and; (iv) attentive interviews would contain more IRI than non-attentive interviews. Results found that interviewers asked significantly more appropriate questions that elicited significantly more items of IRI. However, there were no significant differences in the number of appropriate questions asked or the impact on the amount of IRI obtained between interviews as a function of interviewer attentiveness. Implications for practice are discussed.

A growing body of research illustrates consensus between researchers and practitioners that developing rapport facilitates cooperation and disclosure in a range of professional information gathering contexts. In such contexts, rapport behaviors are often intentionally used in an attempt to facilitate a positive interaction with another adult, which may or may not result in genuine mutual rapport. To examine how rapport has been manipulated and measured in professional contexts we systematically mapped the relevant evidence-base in this field. For each of the 35 studies that met our inclusion criteria, behaviors associated with building rapport were coded in relation to whether they were verbal, non-verbal, or para-verbal. Methods to measure rapport were also coded and recorded, as were different types of disclosure. A Searchable Systematic Map was produced to catalogue key study characteristics. Discussion focuses on the underlying intention of the rapport behaviors that featured most frequently across studies.