Recent progress in large language models (LLMs) has focused on producing responses that meet human expectations and align with shared values - a process coined alignment. However, aligning LLMs remains challenging due to the inherent disconnect between the complexity of human values and the narrow nature of the technological approaches designed to address them. Current alignment methods often lead to misspecified objectives, reflecting the broader issue of incomplete contracts, the impracticality of specifying a contract between a model developer, and the model that accounts for every scenario in LLM alignment. In this paper, we argue that improving LLM alignment requires incorporating insights from societal alignment frameworks, including social, economic, and contractual alignment, and discuss potential solutions drawn from these domains. Given the role of uncertainty within societal alignment frameworks, we then investigate how it manifests in LLM alignment. We end our discussion by offering an alternative view on LLM alignment, framing the underspecified nature of its objectives as an opportunity rather than perfect their specification. Beyond technical improvements in LLM alignment, we discuss the need for participatory alignment interface designs.

AI agents increasingly turn past experience into reusable artifacts such as code, workflows, and procedural memories. Reuse can improve efficiency, but it also creates a lifecycle reliability problem: artifacts that succeed once may fail under environment drift, underspecified tasks, or changing task distributions, especially in web automation. We introduce SKILL.nb, a framework for governing reusable agent workflows with evidence-calibrated lifecycle policies. SKILL.nb uses selective formalization: execution evidence decides which workflow steps should become executable code, which should remain natural-language guided, and when those choices should be revised. Workflows are stored as auditable, versioned notebooks that interleave natural-language guidance, multi-language executable cells, validation gates, fallback paths, and multimodal evidence such as outputs, screenshots, and error traces. At runtime, gate-conditioned execution lets each step run code when its gates validate, or fall back locally when drift invalidates the executable realization. On WebArena-Verified, SKILL.nb achieves 53.7

Building reliable computer-use agents requires grounding: accurately connecting natural language instructions to the correct on-screen elements. While large datasets exist for web and mobile interactions, high-quality resources for desktop environments are limited. To address this gap, we introduce GroundCUA, a large-scale desktop grounding dataset built from expert human demonstrations. It covers 87 applications across 12 categories and includes 56K screenshots, with every on-screen element carefully annotated for a total of over 3.56M human-verified annotations. From these demonstrations, we generate diverse instructions that capture a wide range of real-world tasks, providing high-quality data for model training. Using GroundCUA, we develop the GroundNext family of models that map instructions to their target UI elements. At both 3B and 7B scales, GroundNext achieves state-of-the-art results across five benchmarks using supervised fine-tuning, while requiring less than one-tenth the training data of prior work. Reinforcement learning post-training further improves performance. These results demonstrate the critical role of high-quality, expert-driven datasets in advancing general-purpose computer-use agents.

We introduce DRBench, a benchmark for evaluating AI agents on complex, open-ended deep research tasks in enterprise settings. Unlike prior benchmarks that focus on simple questions or web-only queries, DRBench evaluates agents on multi-step queries (for example, "What changes should we make to our product roadmap to ensure compliance with this standard?") that require identifying supporting facts from both the public web and private company knowledge base. Each task is grounded in realistic user personas and enterprise context, spanning a heterogeneous search space that includes productivity software, cloud file systems, emails, chat conversations, and the open web. Tasks are generated through a carefully designed synthesis pipeline with human-in-the-loop verification, and agents are evaluated on their ability to recall relevant insights, maintain factual accuracy, and produce coherent, well-structured reports. We release 100 deep research tasks across 10 domains, such as Sales, Cybersecurity, and Compliance. We demonstrate the effectiveness of DRBench by evaluating diverse DR agents across open- and closed-source models (such as GPT, Llama, and Qwen) and DR strategies, highlighting their strengths, weaknesses, and the critical path for advancing enterprise deep research.

LLM-based text embedders typically encode the semantic content of their input. However, embedding tasks require mapping diverse inputs to similar outputs. Typically, this input-output is addressed by training embedding models with paired data using contrastive learning. In this work, we propose a novel self-supervised approach, LLM2Vec-Gen, which adopts a different paradigm: rather than encoding the input, we learn to represent the model's potential response. Specifically, we add trainable special tokens to the LLM's vocabulary, append them to input, and optimize them to represent the LLM's response in a fixed-length sequence. Training is guided by the LLM's own completion for the query, along with an unsupervised embedding teacher that provides distillation targets. This formulation helps to bridge the input-output gap and transfers LLM capabilities such as safety alignment and reasoning to embedding tasks. Crucially, the LLM backbone remains frozen and training requires only unlabeled queries. LLM2Vec-Gen achieves state-of-the-art self-supervised performance on the Massive Text Embedding Benchmark (MTEB), improving by 9.3

Forecasting is a critical task in decision-making across numerous domains. While historical numerical data provide a start, they fail to convey the complete context for reliable and accurate predictions. Human forecasters frequently rely on additional information, such as background knowledge and constraints, which can efficiently be communicated through natural language. However, in spite of recent progress with LLM-based forecasters, their ability to effectively integrate this textual information remains an open question. To address this, we introduce "Context is Key" (CiK), a time-series forecasting benchmark that pairs numerical data with diverse types of carefully crafted textual context, requiring models to integrate both modalities; crucially, every task in CiK requires understanding textual context to be solved successfully. We evaluate a range of approaches, including statistical models, time series foundation models, and LLM-based forecasters, and propose a simple yet effective LLM prompting method that outperforms all other tested methods on our benchmark. Our experiments highlight the importance of incorporating contextual information, demonstrate surprising performance when using LLM-based forecasting models, and also reveal some of their critical shortcomings. This benchmark aims to advance multimodal forecasting by promoting models that are both accurate and accessible to decision-makers with varied technical expertise.The benchmark can be visualized at https://servicenow.github.io/context-is-key-forecasting/v0.

Autonomous agents that navigate Graphical User Interfaces (GUIs) to automate tasks like document editing and file management can greatly enhance computer workflows. While existing research focuses on online settings, desktop environments, critical for many professional and everyday tasks, remain underexplored due to data collection challenges and licensing issues. We introduce UI-Vision, the first comprehensive, license-permissive benchmark for offline, fine-grained evaluation of computer use agents in real-world desktop environments. Unlike online benchmarks, UI-Vision provides: (i) dense, high-quality annotations of human demonstrations, including bounding boxes, UI labels, and action trajectories (clicks, drags, and keyboard inputs) across 83 software applications, and (ii) three fine-to-coarse grained tasks—Element Grounding, Layout Grounding, and Action Prediction—with well-defined metrics to rigorously evaluate agents' performance in desktop environments. Our evaluation reveals critical limitations in state-of-the-art models like UI-TARS-72B, including issues with understanding professional software, spatial reasoning, and complex actions like drag-and-drop. These findings highlight the challenges in developing fully autonomous computer-use agents. With UI-Vision, we aim to advance the development of more capable agents for real-world desktop tasks.

While finetuning AI agents on interaction data – such as web browsing or tool use – improves their capabilities, it also introduces critical security vulnerabilities within the agentic AI supply chain. We show that adversaries can effectively poison the data collection pipeline at multiple stages to embed hard-to-detect backdoors that, when triggered, cause unsafe or malicious behavior. We formalize three realistic threat models across distinct layers of the supply chain: direct poisoning of finetuning data, pre-backdoored base models, and environment poisoning, a novel attack vector that exploits vulnerabilities specific to agentic training pipelines. Evaluated on two widely adopted agentic benchmarks, all three threat models prove effective: poisoning only a small number of demonstrations is sufficient to embed a backdoor that causes an agent to leak confidential user information with over 80% success.

Data analytics is essential for extracting valuable insights from data that can assist organizations in making effective decisions. We introduce InsightBench, a benchmark dataset with three key features. First, it consists of 100 datasets representing diverse business use cases such as finance and incident management, each accompanied by a carefully curated set of insights planted in the datasets. Second, unlike existing benchmarks focusing on answering single queries, InsightBench evaluates agents based on their ability to perform end-to-end data analytics, including formulating questions, interpreting answers, and generating a summary of insights and actionable steps. Third, we conducted comprehensive quality assurance to ensure that each dataset in the benchmark had clear goals and included relevant and meaningful questions and analysis. Furthermore, we implement a two-way evaluation mechanism using LLaMA-3 as an effective, open-source evaluator to assess agents’ ability to extract insights. We also propose AgentPoirot, our baseline data analysis agent capable of performing end-to-end data analytics. Our evaluation on InsightBench shows that AgentPoirot outperforms existing approaches (such as Pandas Agent) that focus on resolving single queries. We also compare the performance of open- and closed-source LLMs and various evaluation strategies. Overall, this benchmark serves as a testbed to motivate further development in comprehensive automated data analytics and can be accessed here: https://github.com/ServiceNow/insight-bench.

Multimodal AI has the potential to significantly enhance document-understanding tasks, such as processing receipts, understanding workflows, extracting data from documents, and summarizing reports. Code generation tasks that require long-structured outputs can also be enhanced by multimodality. Despite this, their use in commercial applications is often limited due to limited access to relevant training data and restrictive licensing, which hinders open access. To address these limitations, we introduce BigDocs-7.5M, a high-quality, open-access dataset comprising 7.5 million multimodal documents across 30 tasks. We use an efficient data curation process to ensure that our data is high quality and license-permissive. Our process emphasizes accountability, responsibility, and transparency through filtering rules, traceable metadata, and careful content analysis. Additionally, we introduce BigDocs-Bench,, a benchmark suite with 10 novel tasks where we carefully create datasets that reflect real-world use cases involving reasoning over Graphical User Interfaces (GUI) and code generation from images. Our experiments show that training with BigDocs-Bench, improves average performance up to 25.8% over closed-source GPT-4o in document reasoning and structured output tasks such as Screenshot2HTML or Image2Latex generation. Finally, human evaluations revealed that participants preferred the outputs from models trained with BigDocs over those from GPT-4o. This suggests that BigDocs can help both academics and the open-source community utilize and improve AI tools to enhance multimodal capabilities and document reasoning.

Real-world forecasting requires models to integrate not only historical data but also relevant contextual information provided in textual form. While large language models (LLMs) show promise for context-aided forecasting, critical challenges remain: we lack diagnostic tools to understand failure modes, performance remains far below their potential, and high computational costs limit practical deployment. We introduce a unified framework of four strategies that address these limitations along three orthogonal dimensions: model diagnostics, accuracy, and efficiency. Through extensive evaluation across model families from small open-source models to frontier models including Gemini, GPT, and Claude, we uncover both fundamental insights and practical solutions. Our findings span three key dimensions: diagnostic strategies reveal the "Execution Gap" where models correctly explain how context affects forecasts but fail to apply this reasoning; accuracy-focused strategies achieve substantial performance improvements of 25-50

Aligning visual features with language embeddings is a key challenge in vision-language models (VLMs). The performance of such models hinges on having a good connector that maps visual features generated by a vision encoder to a shared embedding space with the LLM while preserving semantic similarity. Existing connectors, such as multilayer perceptrons (MLPs), lack inductive bias to constrain visual features within the linguistic structure of the LLM’s embedding space, making them data-hungry and prone to cross-modal misalignment. In this work, we propose a novel vision-text alignment method, AlignVLM, that maps visual features to a weighted average of LLM text embeddings. Our approach leverages the linguistic priors encoded by the LLM to ensure that visual features are mapped to regions of the space that the LLM can effectively interpret. AlignVLM is particularly effective for document understanding tasks, where visual and textual modalities are highly correlated. Our extensive experiments show that AlignVLM achieves state-of-the-art performance compared to prior alignment methods, with larger gains on document understanding and under low-resource setups. We provide further analysis demonstrating its efficiency and robustness to noise.

Large decoder-only language models (LLMs) are the state-of-the-art models on most of today's NLP tasks and benchmarks. Yet, the community is only slowly adopting these models for text embedding tasks, which require rich contextualized representations. In this work, we introduce LLM2Vec, a simple unsupervised approach that can transform any decoder-only LLM into a strong text encoder. LLM2Vec consists of three simple steps: 1) enabling bidirectional attention, 2) masked next token prediction, and 3) unsupervised contrastive learning. We demonstrate the effectiveness of LLM2Vec by applying it to 4 popular LLMs ranging from 1.3B to 8B parameters and evaluate the transformed models on English word- and sequence-level tasks. We outperform encoder-only models by a large margin on word-level tasks and reach a new unsupervised state-of-the-art performance on the Massive Text Embeddings Benchmark (MTEB). Moreover, when combining LLM2Vec with supervised contrastive learning, we achieve state-of-the-art performance on MTEB among models that train only on publicly available data (as of May 24, 2024). Our strong empirical results and extensive analysis demonstrate that LLMs can be effectively transformed into universal text encoders in a parameter-efficient manner without the need for expensive adaptation or synthetic GPT-4 generated data.

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuring the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 29 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

With the rapid developments in communication systems, and considering their dynamic nature, all-optical networks are becoming increasingly complex. This study proposes a novel method based on deep reinforcement learning for the routing and wavelength assignment problem in all-optical wavelength-decision-multiplexing networks. We consider dynamic incoming requests, in which their arrival and holding times are not known in advance. The objective is to devise a strategy that minimizes the number of rejected packages due to the lack of resources in the long term. We use graph neural networks to capture crucial latent information from the graph-structured input to develop the optimal strategy. The proposed deep reinforcement learning algorithm selects a route and a wavelength simultaneously for each incoming traffic connection as they arrive. The results demonstrate that the learned agent outperforms the methods used in practice and can be generalized on network topologies that did not participate in training.

The BigCode project, an open-scientific collaboration focused on the responsible development of Large Language Models for Code (Code LLMs), introduces StarCoder2. In partnership with Software Heritage (SWH), we build The Stack v2 on top of the digital commons of their source code archive. Alongside the SWH repositories spanning 619 programming languages, we carefully select other high-quality data sources, such as GitHub pull requests, Kaggle notebooks, and code documentation. This results in a training set that is 4x larger than the first StarCoder dataset. We train StarCoder2 models with 3B, 7B, and 15B parameters on 3.3 to 4.3 trillion tokens and thoroughly evaluate them on a comprehensive set of Code LLM benchmarks. We find that our small model, StarCoder2-3B, outperforms other Code LLMs of similar size on most benchmarks, and also outperforms StarCoderBase-15B. Our large model, StarCoder2- 15B, significantly outperforms other models of comparable size. In addition, it matches or outperforms CodeLlama-34B, a model more than twice its size. Although DeepSeekCoder- 33B is the best-performing model at code completion for high-resource languages, we find that StarCoder2-15B outperforms it on math and code reasoning benchmarks, as well as several low-resource languages. We make the model weights available under an OpenRAIL license and ensure full transparency regarding the training data by releasing the SoftWare Heritage persistent IDentifiers (SWHIDs) of the source code data.

The BrowserGym ecosystem addresses the growing need for efficient evaluation and benchmarking of web agents, particularly those leveraging automation and Large Language Models (LLMs) for web interaction tasks. Many existing benchmarks suffer from fragmentation and inconsistent evaluation methodologies, making it challenging to achieve reliable comparisons and reproducible results. BrowserGym aims to solve this by providing a unified, gym-like environment with well-defined observation and action spaces, facilitating standardized evaluation across diverse benchmarks. Combined with AgentLab, a complementary framework that aids in agent creation, testing, and analysis, BrowserGym offers flexibility for integrating new benchmarks while ensuring consistent evaluation and comprehensive experiment management. This standardized approach seeks to reduce the time and complexity of developing web agents, supporting more reliable comparisons and facilitating in-depth analysis of agent behaviors, and could result in more adaptable, capable agents, ultimately accelerating innovation in LLM-driven automation. As a supporting evidence, we conduct the first large-scale, multi-benchmark web agent experiment and compare the performance of 6 state-of-the-art LLMs across all benchmarks currently available in BrowserGym. Among other findings, our results highlight a large discrepancy between OpenAI and Anthropic's latests models, with Claude-3.5-Sonnet leading the way on almost all benchmarks, except on vision-related tasks where GPT-4o is superior. Despite these advancements, our results emphasize that building robust and efficient web agents remains a significant challenge, due to the inherent complexity of real-world web environments and the limitations of current models.

The recent popularity of large language models has been fueled in part by advances in instruction tuning, which has helped unlock new levels of zero-shot model performance. Much of the prior work in this area has focused on creating new datasets to improve or add specific skills (e.g., improving reasoning via chain-of-thought prompting), or improving existing data sets by increasing the diversity of tasks and prompting templates. However, recent work has shown that instruction tuning can sometimes lead to performance degradation, and recent work has sought to overcome this issue by creating better dataset mixes (or collections) involving laborious and careful ablation studies to find the right composition. In this work, we propose a novel adaptive scheduling strategy we call spaced scheduling motivated by the spaced repetition learning method used by humans that creates an optimal curriculum (or schedule) of training examples. Our approach aims to perform the data mix selection process online during training, tailoring the training data composition to the chosen pre-trained model, reducing the need for extensive studies over different compositions of training data. Our results show that Spaced Scheduling yields better performance than random sampling and comparable results in the worst case, using less training data and minimizing catastrophic forgetting. Further, our proposed approach also yields more \textit{balanced} performance across all subcategories of the tested benchmarks.

In-context learning (ICL) approaches typically leverage prompting to condition decoder-only language model generation on reference information. Just-in-time processing of a context is inefficient due to the quadratic cost of self-attention operations, and caching is desirable. However, caching transformer states can easily require almost as much space as the model parameters. When the right context isn't known in advance, caching ICL can be challenging. This work addresses these limitations by introducing models that, inspired by the encoder-decoder architecture, use cross-attention to condition generation on reference text without the prompt. More precisely, we leverage pre-trained decoder-only models and only train a small number of added layers. We use Question-Answering (QA) as a testbed to evaluate the ability of our models to perform conditional generation and observe that they outperform ICL, are comparable to fine-tuned prompted LLMs, and drastically reduce the space footprint relative to standard KV caching by two orders of magnitude.

The ability of large language models (LLMs) to mimic human-like intelligence has led to a surge in LLM-based autonomous agents. Though recent LLMs seem capable of planning and reasoning given user instructions, their effectiveness in applying these capabilities for autonomous task solving remains underexplored. This is especially true in enterprise settings, where automated agents hold the promise of a high impact. To fill this gap, we propose WorkArena++, a novel benchmark consisting of 682 tasks corresponding to realistic workflows routinely performed by knowledge workers. WorkArena++ is designed to evaluate the planning, problem-solving, logical/arithmetic reasoning, retrieval, and contextual understanding abilities of web agents. Our empirical studies across state-of-the-art LLMs and vision-language models (VLMs), as well as human workers, reveal several challenges for such models to serve as useful assistants in the workplace. In addition to the benchmark, we provide a mechanism to effortlessly generate thousands of ground-truth observation/action traces, which can be used for fine-tuning existing models. Overall, we expect this work to serve as a useful resource to help the community progress toward capable autonomous agents. The benchmark can be found at https://github.com/ServiceNow/WorkArena.