An Ontology-Based Conversation System for Knowledge Bases

Domain-specific knowledge bases (KB), carefully curated from various data sources, provide an invaluable reference for professionals. Conversation systems make these KBs easily accessible to professionals and are gaining popularity due to recent advances in natural language understanding and AI. Despite the increasing use of various conversation systems in open-domain applications, the requirements of a domain-specific conversation system are quite different and challenging. In this paper, we propose an ontology-based conversation system for domain-specific KBs. In particular, we exploit the domain knowledge inherent in the domain ontology to identify user intents, and the corresponding entities to bootstrap the conversation space. We incorporate the feedback from domain experts to further refine these patterns, and use them to generate training samples for the conversation model, lifting the heavy burden from the conversation designers. We have incorporated our innovations into a conversation agent focused on healthcare as a feature of the IBM Micromedex product.