University of Baguio

Efficiency and mechanism of delivery of service have been the long-felt need for smooth functioning of processes in every sector of society. In this context,he University of Baguio started to shift to e-office transactions during the pandemic period. The main objective of this study is to evaluate the status of the University’s e-office transactions along five service quality dimensions as perceived by the selected stakeholders. A descriptive, evaluative design was used to assess the University of Baguio's online business transactions capabilities and the gaps as it gradually shifts to doing online transactions. The stakeholders perceived that the University's service quality dimensions agree with the indicators for tangibles, reliability, responsiveness, assurance, and empathy. Despite perceiving that the University agrees with the five dimensions, there were significant differences among the groups. Further analysis showed that the gaps are also attributed to the employees’ different perceptions of the organization. The e-office transaction is well supported with the necessary infrastructure to support the smooth functioning of quality services. The increasing use of e-office transactions raises a need to define different standards and means to assess and assure quality service, invest in and adopt modern information and communication technologies to provide efficient access to e-services, and involve the employees in the establishment of a university process to utilize e-Office transactions/services.

This study examines the lived experiences of probationers and probation officers on mandatory monthly reporting as a core supervision mechanism of probation in the Philippines. Employing a qualitative descriptive design, semi-structured interviews were conducted with a purposive sample of nine probationers and five probation officers in Isabela Province. The inquiry explored how monthly reporting influenced behavioral, psychological, and social dimensions of rehabilitation, and the challenges encountered during its implementation. Thematic analysis revealed that probationers perceive monthly reporting as a constructive process that fosters accountability, self-discipline, and reflective change, thereby supporting rehabilitation pathways. However, both probationers and probation officers identified persistent structural challenges, particularly logistical barriers and resource constraints, which undermine consistent compliance and effective supervision. These interconnected challenges were found to adversely affect monitoring efficiency and the overall rehabilitative potential of probation supervision. The findings underscore the need for adaptive supervision strategies, including more flexible and technology-enabled reporting mechanisms, strengthened collaboration with local social service agencies, and improved alignment between probationers' rehabilitative needs and available institutional support. By foregrounding experiential narratives, this study contributes qualitative insights to community corrections literature and informs policy-relevant reforms in probation supervision.

The Barangay Governance Performance Management System (BGPMS) is a key assessment tool for evaluating barangay performance across governance sectors such as social services, economic growth, and environmental management. This study critically examines the impact of BGPMS implementation in selected rural barangays of Tarlac City, focusing on how the system influences outcomes in social services, economic development, and environmental management during the fiscal year 2022-2024. Using a qualitative-descriptive approach, the researcher analyzed BGPMS score sheets submitted to the DILG and conducted interviews to validate findings and explore obstacles and practices. Findings demonstrate that while BGPMS supports improved planning and record-keeping in rural barangays, its effectiveness is uneven: social services (0.74) and environmental management (0.67) received 'good' ratings, but economic development was rated 'poor' (0.16). This disparity highlights challenges—including complex criteria, lack of feedback, insufficient training, budget constraints, documentation burdens, and technical issues—that undermine the intended benefits of BGPMS. To address these issues, the researcher proposes simplifying criteria, enhancing training, increasing LGU support, improving feedback, and upgrading the system's infrastructure, directly targeting the system’s weaknesses.

This study examined the level of knowledge and extent of execution of recruitment and selection processes within the talent acquisition function of human resource management at the Department of Education (DepEd) in a highly urbanized city. It sought to establish a baseline for strengthening recruitment and selection practices in compliance with existing memoranda, issuances, and directives of the DepEd Regional and Central Offices. A descriptive survey research design was employed. The respondents consisted of 92 non-teaching personnel from the DepEd Schools Division of Baguio City, including city-paid employees assigned to the Schools Division Office. Data were gathered using a researcher-developed questionnaire based on a four-point Likert scale, supplemented by a structured interview guide. Descriptive survey sampling was used, and data were analyzed using descriptive statistics. Results showed that all components of the recruitment process received high levels of agreement from respondents. Likewise, the execution of the selection process was consistently rated as highly implemented, with mean scores falling within the ‘Strongly Agree’ range, indicating strong knowledge and effective execution among non-teaching personnel. The findings suggest that recruitment and selection practices are well implemented; however, sustained reinforcement of standardized procedures remains essential. Insufficient knowledge or inconsistent execution may lead to inefficiencies, reduced transparency, and potential legal or reputational risks. Continuous capacity-building and strict adherence to established policies are vital to maintaining a fair, credible, and effective recruitment system.

Teacher feedback has a significant influence on students' academic performance, motivation, and learning. This study investigated the impact of teacher feedback on the academic performance and engagement of Senior High School students, aiming to identify best practices for effective feedback delivery. A sequential explanatory mixed-methods research design was utilized, beginning with structured survey questionnaires administered to 4 teachers and 254 Grade 12 students at the University of Baguio High School. Quantitative data were analyzed using descriptive statistics. This was followed by qualitative, semi-structured interviews with selected teachers and students, which were analyzed through thematic analysis. Findings revealed that students highly valued written comments, verbal suggestions, and one-on-one consultations, perceiving feedback as crucial for understanding mistakes, improving work quality, and enhancing learning. Teachers frequently used rubrics and verbal feedback, often provided written comments, one-on-one consultations, and online feedback, but rarely peer feedback. Student perceptions of feedback did not significantly differ across academic strands. Both positive and constructively delivered critical feedback motivated students, who emphasized the importance of specific, actionable, clear, and encouraging delivery. Teachers expressed a need for more time, personalization, and student reflection opportunities.