Coproduction is defined as collaboration between an organization and the consumer in the design, marketing, or delivery of goods or services, which the consumer ultimately utilizes. While coproduction has existed for decades, the transition from a full-service to a coproduction environment, if not handled correctly, can be met with apprehension, resistance, or resentment by the consumer. The impact of coproduction resentment has received limited attention in information systems research. This study highlights the importance of including coproduction in the nomological net and explores the impact of coproduction resentment on continuance intention within the context of self-service technology, in particular self-checkout. A sample of 309 responses from individuals in the United States was collected using a survey instrument and crowdsourcing. Utilizing the IS continuance model as the theoretical lens, results indicate that coproduction resentment has a negative impact on both consumer satisfaction and continuance intention.

Self-service technologies allow organizations to shift work from employees to the consumer, creating a coproduction environment where the consumer is an active participant in the delivery of a service, which they ultimately consume. While these technologies can have benefits for both consumers and the organizations, they can also present challenges (e.g., value erosion, feelings of coercion) that may give rise to consumer resentment. This study, using the theory of reasoned action as its theoretical lens, is one of the first in information systems to explore coproduction resentment. In particular, this study investigates the coproduction resentment within the context of self-checkout continuance intention. The study also investigates the effect of technology anxiety, fear of confrontation due to misuse, and technology-driven job losses on coproduction resentment. The study found support for the seven proposed hypotheses.

The roles of women in the workforce have changed significantly over the past several decades. While there has been considerable progress made by women into leadership positions, this progress has been slow. This article explores factors that may impact the ability of women in information technology (IT) to move into leadership positions. Data collected for the Society of Information Management IT Trend Study for 2015, 2016, and 2017 were analyzed, and corporate characteristics that impact female advancement into leadership positions were explored. Results suggest that there are opportunities for women in IT. The percentage of women in positions of leadership is steadily increasing in a wide range of industries. However, there is an evidence to suggest that industry's gender composition as well as company size (revenue) may impact the gender of the IT leader. Also, some interesting differences in performance measures based on the leader's gender are discussed.

M-payment services offer many advantages over traditional payment services and analysts have predicted their explosive growth for years. However, despite touted advantages, adoption has been slow. Recent announcements of m-payment services by high-profile providers such as Apple, Google, and PayPal, along with increased vendor support, may spark renewed interest. However, it is unclear whether this will be enough to trigger the long anticipated large-scale adoption. We present a study based on diffusion of innovation theory to investigate the impact of factors influencing m-payment service adoption. In addition, we explore the impact of perceived ubiquity, security, and privacy risk. A sample of 270 survey responses were collected using crowdsourcing and analyzed using SmartPLS. Results of the study indicated that ease of use, relative advantage, visibility and perceived security positively influence the individual's intention to use m-payment services. In addition, ubiquity and trialability positively influence the individual's perception of security while concerns over privacy risks negatively influences perceptions of security. We also discovered that over 46% of those responding to the survey identify as being current users of m-payment services which may suggest a renewed interest on the part of the consumer.

Medical tourism has been suggested to have a huge impact on the global economy. To date, however, very little attention has been paid to the cognitive and affective perspectives of medical tourism. In this study, we used the expectation confirmation theory as the theoretical base and empirically examined the impact of expectations, perceived performance, and satisfaction on medical tourists’ intentions to continue the usage of overseas medical services. A total of 118 participants were analyzed using partial least squares technique and the results illustrated that overseas medical service expectation was related to perceived overseas medical service performance, which in turn determined the confirmation of expectation. The results also demonstrated that medical tourists’ confirmation of expectation predicted their satisfaction, which in turn affected their intentions to continue the usage of overseas medical service. Findings of this study may help medical service providers improve their medical services more effectively.