Software development projects depend on collaborative teams. In the past 50 years of research, various studies have explored the effect of software engineer's personality traits and cultural values on team performance. These studies have led to better understand these relationships; however, how the personality traits and cultural values influence the team effectiveness is still far away in the literature. This research aims to investigate the relationships between social and psychological complexities (including personality traits and cultural values), team coordination, team motivation, and team success (which comprises team effectiveness and team climate) to explore the impact of social and psychological issues on software team success. An online survey targeting software development professionals and unstructured interviews were followed for data collection. We received 112 responses from software developers working in different countries. Findings indicate that personality traits and cultural values, that is, consciousness, openness, harmony, and autonomy, have positive relationship with team coordination effectiveness, while other factors such as neuroticism, embeddedness, hierarchy, and mastery were found to be related negatively with it. These negative relationships can be mitigated by motivating team members appropriately. Based on our research findings, we conclude that the negative impact caused by different personality and cultural traits could be reduced by improving team coordination effectiveness using effective motivation.

This study was carried out to unearth the influence of personality traits on technology acceptance factors and self-enhancement motive, and their subsequent effect in explaining the electronic word-of-mouth behaviour. This work explains the comprehensive model investigating the relationship among personality traits, technology acceptance-related factors, self-enhancement motives and attitudes towards electronic word-of-mouth behaviour on social media. Further, we investigated the moderating effect of self-construal on hypothesized relationships in the proposed model. Data for the study was drawn using the convenience sample survey method, and covariance-based structural equation modelling [AMOS] software was employed to perform the analysis. Findings uncovered the partial moderating effect of self-construal on the relationship between " technology acceptance model and attitudes toward e-WOM. Similarly, the partial moderating effect of self-construal was also observed between self-enhancement motives and attitude towards e-WOM". This investigation adds value by providing theoretical contributions to the information systems literature and implications for information systems managers, marketing practitioners, policymakers, and social media users.

It is easier to assume that educated older adults will find digital gadgets or the Internet as simple to use as the young generation does. However, it is not as simple as that. The generation that was not born into the digital world but has had to make an effort to learn to use digital technologies during their middle or late middle age is referred to as Digital Immigrants (DIs). Most of these individuals were forced to adapt to information technologies due to environmental pressure to survive and thrive at their workplace. The objective of this study is to investigate if the proposed “digital divide” that differentiates digital immigrants from digital natives (DNs) exists among e-commerce users in India, and if so, are digital immigrants less likely to adopt and use e-commerce services? Data was collected through a self-administered survey questionnaire from 432 Indian Internet users aged 19 to 65. Multigroup structural equation modeling analysis (M-SEM) of data revealed that DIs and DNs perceive e-commerce services differently. Though digital immigrants find e-commerce services challenging to use, their higher perception of its usefulness propels them to adopt and use e-commerce. This study contributes to the existing body of literature by extending our understanding of the technology adoption behavior of digital immigrants. The study’s implications and the scope for future research are discussed at the end of the article.

The objective of this study is to investigate the interaction effect of extraversion and materialism on self-disclosure and electronic word of mouth regarding healthy lifestyle information on social media during the COVID-19 pandemic. The research was examined with a sample of 214 social media users. The indirect influence of materialism on e-WOM was analysed through a moderated mediation model with materialism as a moderator of the relationship between extraversion and self-disclosure, and self-disclosure as a mediator between extraversion and e-WOM. This study contributes to a better understanding of e-WOM behaviour during the COVID-19 crisis. This investigation extends the literature on information sharing behaviour and also provides practical implications for government and business houses to run social media campaigns effectively.

The aim of this study is to consolidate the state of mobile commerce consumer research from 2001 to 2022. Based on a systematic literature review employing a bibliometric technique, this study not only reports the significant contributions of authors and their affiliations but also discusses the evolution of m-commerce research over the last two decades. Examination of annual production trends revealed that publications were on the rise all along; the year 2022 clocked the highest number of publications (53 documents), which further reinforces that the research on this domain is in its blooming season. China is the most contributing country in terms of the number of publications and citations received, followed by the USA. The author Keng-Boon Ooi has been the most productive researcher; his studies continue to be the foundation on which m-commerce consumer research continues to thrive. The analysis of scientific mapping revealed that, although many studies were carried out on mobile commerce adoption intention, the focus of the researchers lately shifted towards studying continuous use intention (since 2018). Further, it was observed that the base theory, the Technology Acceptance Model, which has been widely used for determining antecedents of technology adoption intention, is losing its significance and is being overtly replaced by the Unified Theory of Acceptance and Use of Technology. While the topics "trust, loyalty, satisfaction, mobile banking, UTAUT, continuance intention, perceived enjoyment, and COVID-19" were identified as mother (engine) themes, the keywords "privacy, self-efficacy, social influence, TAM, attitude, and intention to use" became diminishing themes. The following topics have been identified as emerging themes: "Mobile social commerce, Mobile payment, Mobile marketing, Omnichannel, Fintech, and Live streaming commerce". This study provides useful insights to potential researchers.

It has been well-established that countries make significant economic benefits when they participate in free trade with one another. The world has been becoming more and more integrated lately and frictionless flow of goods, capital and human resources have been happening across the boundary. When a country gets de-coupled from global trade by economic sanctions it crumbles, to name a few - Iraq, Iran, and North Korea. However, the sanctions are effective when they are imposed on the weak whose contribution to global GDP is insignificant, whereas when it is imposed on the one who has been offering key commodities, it is likely to backfire on imposing nations too. This article highlights various macroeconomic impact of Russian incursion into Ukraine territory and the resulted economic sanctions by Western allies. We do not discuss on the justification of the war or sanctions, but simply analyse the consequences of them on global economy.

Website selection is pivotal to virtual shopping. Consumers evaluate online retailers' websites on the basis of identified criteria and sub-criteria before undergoing shopping. Among all product categories, the lifestyle segment occupies a sumptuous pie of online retail. The present study attempts to rank shopping websites for fashion and lifestyle segments in the fuzzy environment using an assessment for the analytic hierarchy process model and fuzzy TOPSIS. A case analysis has been performed to exhibit the feasibility and effectiveness of the proposed model. Marketers may arrive at strategic insights and use them to augment their existing policies to cater to the customers' requirements as discussed in this study.

Remember the old saying “Crisis doesn’t build character, it reveals it”. For many business houses, the COVID-19 pandemic is a crisis of a kind they haven’t faced before. It has put a screeching halt to economic activities and movement of people, affecting both short- and long-term objectives of organizations or even threatening their whole existence altogether in some cases. This is concerning as the “2021 Deloitte Global Resilience Report” states that more than three-fourths of Chief Executive Officers (CEOs) expect more disruptions to follow owing to the looming climate crisis (Deloitte, 2021). They also believe that environmental sustainability and climate change will be the most critical societal issues for the businesses to tackle in the coming decades. The challenges ahead of us are mammoth, and clearly there is no user manual or playbook to deal with them. Organizations need to make fundamental changes in the way they operate and prioritize what to focus on as we move forward.Business houses have been traditionally designed to accrue wealth to shareholders, and those who lead the organizations are often incentivized to improve the return on investment. In contrast, building a resilient and sustainable organization that goes on to withstand crises like COVID-19 and continue to serve society for generations to come requires forgoing short-term profits for the sake of more sustained performance in the long run. One thing that COVID-19 has revealed clearly is that companies with a strong commitment toward people, the environment and communities have overcome the crisis rather spectacularly. This perspective chapter highlights how companies can leverage culture to build sustainable business practices. Companies reflect the values of the leaders who run them; hence, organizational culture can’t be discussed in the absence of leadership.

Coal deposits are generally found in either riverine and/or beneath forest area. The coerced displacement of project-affected people (PAPs) for coal mining endangers the in situ conservation of their life/livelihood. It accounts for a heavy price against the mineral value mostly harvested by distant stakeholders. A study on quality of life (QoL) enroute happiness indices of PAPs is undertaken with reference to CSR/resettlement and rehabilitation initiatives undertaken by mining companies in coalfields of Jharkhand. This study aims to analyze elements influencing quality of life and happiness indices such as job/income opportunity, housing affordability, health security, infrastructure, social relations, environment sustainability, inclusivity, equity and diversity. Data were collected directly from PAPs using a questionnaire survey method and almost 501 responses received to assist in development of the model. Multivariate statistical analysis has been used with application of structural equation modeling methodology for data analysis. The result shows vital relations among the constructs introduced based on human, social, natural, physical and economical concerns. The findings also indicate inadequate resettlement and rehabilitation initiatives undertaken by project proponents towards restoring life quality. Thus, the conceptual framework customized to mining area is developed and validated for rendering a qualitative life-ecosystems to the PAPs.

This investigation unearths the trait antecedents of intrinsic and extrinsic motivational drivers and their consequences on attitude towards e-WOM of social mobile app users. Additionally, this study attempts to explore the moderating role of psychological impact on attitude towards e-WOM when COVID-19 is ravaging the world. Following the descriptive research method, the survey was carried out among convenience sample respondents of 627 social mobile app users. The outcome brought out that extraversion had a favourable influence on opinion leadership, customer engagement, and self-expression for sharing consumption related information during the pandemic. Likewise, materialism also had a strong effect on self-expression. Nonetheless, extraversion and materialism failed to affect self-presentation motives. And, self-presentation was observed influencing attitude towards e-WOM negatively. The outcome of the study demonstrates that individuals with high psychological impact have a strong motivation to involve in customer engagement to participate in e-WOM communication. Motivational drivers such as self-expression, opinion leadership, and customer engagement had a significant effect on attitude towards e-WOM for the whole sample analysis. This investigation contributes to existing literature of e-WOM behaviour and widens the scope of self-presentation theory, social exchange theory, theory of planned behaviour etc. Finally, this research also assists marketers and practitioners to take better decision-making on developing a social media advertising and campaign using the framework.

The novel cationic cetyltrimethylammonium bromide (CTAB)-modified neem flower was prepared and studied to assess its adsorptive potential of methyl orange dye from the contaminated aqueous medium. The chemical structure of the neem flower (NF) and CTAB-modified neem flower was analysed using FTIR spectroscopy. The microstructure of the samples was inferred by analysing their SEM micrographs. The surface area, pore diameter, and pore volume of the CTAB-modified NF were determined by BET analysis. The adsorption of methyl orange dye onto CTAB-modified NF powder was examined under various experimental conditions. The adsorption data were analysed using Langmuir and Freundlich isotherm models, and the adsorption capacity of the bio-adsorbent was also calculated. The adsorption was found to follow second-order kinetics, and the thermodynamic parameters were also determined.

Purpose In response to scholarly calls, the study aims to extend and magnify the existing understanding by unravelling the differential impact of anticipated emotions on green practice adoption intention through a proposed model by integrating anticipated pride and guilt in the same continuum along with values (altruistic, biospheric and egoistic) on an employee's attitude. Design/methodology/approach A self-administered questionnaire was used to collect data randomly from 307 employees and middle-level executives of three subsidiaries of CIL through the simple random sampling (SRS) technique. Data were analysed using structural equation modelling (SEM). Findings Results demonstrate that anticipated guilt influences individual cognitions and future ecological decision-making through improved attitude and higher concern for the environment while pride influences only through improved attitude. Other than biospheric and altruistic values, anticipated guilt is a direct and important antecedent of concern. Altruistic values are more influential predictors of environmental intentions in comparison to biospheric values. At the same time, environmental concern is more robust in predicting eco-intentions than attitude. Originality/value It makes notable difference from other studies by not only exploring the validity of the relationship between values on attitude and environmental concern but has also considered anticipated emotions of pride and guilt together alongside values on the same continuum as an antecedent of environmental attitude and concern towards employees’ green behavioural intention at the workplace. The findings are believed to provide a common consensus on differential effects of different states of emotions on environmental concern and attitude.

The year 2020 will go down in world history as a time of great struggle. The Covid-19 pandemic has put a screeching halt to economic activities and movement of people across the globe. The difficulties associated with detecting and isolating asymptotic carriers, who are otherwise unaware that they are infected, undoubtedly facilitate the spread of virus in manifold. This article focuses on the speculations the pandemic caused on the future of globalization. The current movements, which were triggered by Covid-19, have given legitimate reasons to mistrust globalization. Many countries around the globe began to realize their over-dependence on other countries and struggle to meet their local customer needs now. Many are emphasizing the grave dangers associated with over-dependence on global value chains especially those controlled by China, leading to criticizing globalization. And the national leaders too followed suit to propagate protectionism and self-reliance. Globalization has given way to recent frustrations and concerns which cannot be quietened by reminding the benefits it brought. And crying for de-globalization is also not going to solve the issues the humanity faces. Isolation is a strategy that works only to stop the spread of a pandemic, but collectivism can help in counter and emerge from it stronger. The 2001 Nobel Peace Prize laureate Kofi Annan had rightly said once that ‘arguing against globalization is like arguing against the laws of gravity’. Collective actions of the countries only can meet global challenges such as climate change, terrorism, nuclear proliferation and cyber-attacks. No single nation on its own can make itself secure and self-reliant. Nobody can predict the next crisis. But the most reliable and efficient insurance by far is to build strong international exchange cooperation to safeguard the humanity.

The media and consumer research groups have been keeping the Millennials in spotlight for many years now; perhaps it is time to turn some of the attention on Gen Z, which began its foray into mainstream consumption. This exploratory study examines the shopping orientation of Gen Z online shoppers using the generational cohort theory (GCT) as a framework and provides insights to e-retailers to understand how this generation approaches the online shopping. The penetration of Internet and accelerated growth of online shopping have enthused the e-retailers to offer a wide range of goods at greater efficiency than the traditional players. By cluster analysis (K-means) of nine online shopping orientation factors (two were eliminated prior due to low factor loading scores), four segments were identified: (a) ‘Economic-quality seekers’, (b) ‘Convenience shoppers’, (c) ‘Deal hunting-convenience seekers’ and (d) ‘Brand and quality conscious shoppers’, and the study profiled each segment based on the demographic data through chi-square analysis. Finally, implications for online retailers and marketing practitioners are enumerated towards the end of the article.

In a traditional system of costing, the costs of services and products are not accurate as overhead costs are allocated through cost centres or departments. On the other hand, activity-based costing purports to costing technique in which products or services are assigned costs on the basis of their consumption of resources caused by activities and provides effective tool for activity based management system (ABMS). The cost assignment is done on specific activities like planning, design, engineering, production or despatch and thereafter the activities in the value chain are associated with different products or services. The implementation of ABMS facilitates proper decision-making by management and result in improvement of business process in terms of effectiveness and efficiency. In other words, by the process of determination of the real cost of products and services by ABC methodology, it becomes easy to identify the products and services which are economically non-viable, break-even or economically viable. Eventually, the economic break-even point can be determined and thus it is possible to compare the different options and explore opportunities for cost control by strategic decision-making. Evidently, ABMS, in a business, endeavours to analyse the information base of activity-based costing and identifies activities in order to eliminate those which do not add to the useful value of the product and focus on those activities which contribute to useful value and support the improvement of product to satisfy the consumer demands. The paper attempts to examine the efficacy of activity-based management system in underground coal mine through case analysis of a selected operating coal mine in India. To determine the cost of mining, all activities in the mine are identified first. The available resources for the activities and actual consumption based on activity cost drivers have been determined by field investigation and analysis. The costs derived by ABC method and traditional system are compared and analysed for managerial decision-making. The case study unfolds non-value added activities and inadequate capacity of underground coal transportation entailing managerial action.

PurposeYoung consumers are recognized as an important and lucrative segment for the businesses across the globe. While initial steps have been taken to understand them, majority of the existing works consider both Millennials and Generation Z as a single and homogeneous market segment. The purpose of this study is to explore the consumer decision-making styles which are prevalent among Indian Millennials and Generation Z e-shoppers, and how significantly they differ from one another on each of those decision-making attributes.Design/methodology/approachThis exploratory study used the generational cohort theory (GCT) as a framework. The psychographic statements (Questionnaire items) employed were adopted from several past researches on store orientation and catalog orientation, and they were rephrased to suit to the context of Indian online shopping. The principal components factor analysis with promax rotation has been used to unearth the underlying decision-styles among 503 survey participants. Subsequently, the ANOVA model was run to examine the mean differences between the cohorts.FindingsThe factor analysis has revealed that frugality (Price), convenience (Home) and social desirableness are the most dominant shopping orientations (decision-styles) that prevail among Indian (Millennials and Generation Z) online shoppers though in varying degrees. The probing of ANOVA results suggested that, though both the cohorts favor e-shopping, Generation Z are more enthusiastic about online shopping than their Millennial counterparts do.Practical implicationsThough Generation Z and Millennials share few characteristics between them, they exhibit different consumer behaviors. Marketers need to customize their value offerings and marketing communications that resonate well with each generational cohort.Originality/valueAlmost all the existing research works that have been conducted so far on generational cohorts are from Western and European countries and one could confidently say that those findings cannot be applied for the developing nations such as India which is a complex and diverse country in terms of its language, custom, religion and practices with troublesome pasts. Moreover, this is the first empirical work to be conducted to unearth the generational differences that exist between Generation Z and Millennials to the best of authors' knowledge.

Despite an evolutionary growth in PLBV in the recent past, the study on PLBV is scarce. The present study is a novel attempt to gauge underlying purchase intention of consumers towards PLBV in developing nation like India. A PLBV purchase intention framework incorporating the online store image and consumers' technology acceptance along with other pertinent factors has been designed and empirically validated. An online questionnaire was framed and administered to the identified survey pool followed by analysis of data using confirmatory factor analysis (CFA) and structural equation modelling (SEM) to validate the proposed framework. The findings unveil store image, technology acceptance, consumer innovativeness and shoppers' value consciousness as the building blocks of attitude towards PLBV. Additionally, the result unfolds that price consciousness does not influence shoppers' attitude towards PLBV individually. However, when other factors act in unison, the purchase intention towards PLBV increases which is remarkable in contrast to the PLB purchase intention in offline mode.

This conceptual article examines the theory of reasoned action and theory of planned behaviour and some of its important extension models developed to find out consumers' purchase behaviour for sustainable products. It has been observed in the first two models that consumers' attitude, subjective norms, perceived behavioural control influences intention and purchase behaviour for sustainable product consumption. Further, in the extension models, it is observed that consumers' confidence, environmental attitude, values, past experience, consumers' willingness, social pressure, perceptions and feelings also influences consumers' purchase intention and behaviour towards sustainable product consumption. Based on these studies, a conceptual model is proposed where moral obligation (values and ethics) and emotion are incorporated as separate constructs which may influence attitude and purchase intention, and consumers' habit is taken under perceived behavioural control, which may also influence consumers' purchase intention. Researchers further may test the proposed model using moderating role of demographic factors between purchase intention and purchase behaviour for sustainable durable products for Indian consumers.

Knowledge Management (KM) and Customer Relationship Management (CRM) have become indispensable strategic tool for the Hotel sector to gain competitive edge in the marketing environment. Hotels sustain and survive by exploiting customer knowledge for creating relationship to improve customer satisfaction, loyalty and thus, leading to better business performance. Hotel industries heavily rely on effective relationship management and CRM essentially depends upon effective and efficient utilization of knowledge resource. Therefore, effectiveness of customer relationship management depends upon effectiveness of Integration of knowledge management process with CRM process. Hotel managers are quick to realise the importance of CRM based marketing strategy to sustain and gain edge over the competitors. The paper presents a review study of literature regarding effectiveness of KM and CRM on hotel business performance with a proposal of an integrated conceptual framework between KM and CRM process.