根据系统方法,提出理论综合的“环境—系统—系统行为—绩效”交互因果关系范式;运用系统的归纳推理和系统的演绎推理,结合目前影响较广的领导力理论,进行融贯分析,构建了动态系统领导力模型——领导者在一定的环境中形成其精神—心理特质,包括雄心、激情、认知/能力、意志力、伦理/价值观;领导环境、领导精神—心理特质、领导职能行为、领导绩效之间交互作用、演变或迭代,形成动态领导力.

目的:在药品检验机构改革的背景下,为省市级药品检验机构迎挑战、抓机遇、再发展提供思路.方法:基于钻石理论模型的视角对省市级药品检验机构内外因素进行系统的分析,根据现状提出新业态发展模式,应用麦肯锡矩阵模型展开剖析并阐述新业态发展路径.结果:各省市级药品检验机构面临着发展的困境和瓶颈,同时拥有再发展的机遇.结论:可采取新业态发展模式调整业务结构,在自身发展的同时,扶助企业提升能力水平并做好政府依法行政的技术支持,保证公众健康.

组织认知是支持战略、结构和系统等表层架构的深层基础,是驱动企业战略决策及行为的根源.在梳理文献的基础上,阐明组织认知的概念内涵及测量方式,分析组织认知的前置因素和结果因素,并对未来研究的关键问题进行展望.

<span id="ChDivSummary" name="ChDivSummary" class="abstract-text">管理工具日益表现出多样性特征,受这种现象的启示,本文从进化论视角讨论了管理协同进化体的构成和管理工具进化的动因,并得出管理学科属性更接近于技术学科的结论。这种思考有助于人们重新认识这一学科领域教学、科研活动的意义。</span>

有关工商管理教育的研究多数聚焦于MBA教育,对本科教育的研究还不够充分,尤其是如何办出有特色的、高水平的工商管理本科教育仍需要进一步探讨.本文通过比较美国、法国和日本6所高等学校的工商管理本科教育,尝试从这几种不同形态的培养模式中归纳出一些有意义的特征,以期为我国的管理教育工作者提供借鉴,培养出更多高水平管理人才服务于社会需求.

根据我国高校工商管理本科教育的目的,通过对几家大型企业的实际调研,当前企业更需要有素养、具备综合素质的复合型人才.基于企业对人才的需求,契合通识教育提出:高校的工商管理本科教育,应加强培养学生具有良好的理性思维能力、具有良好的对新事物的学习力和接收能力、具有团队合作意识、具有创新意识、具有积极心理品质,这也是管理教育的发展趋势.

文章基于战略演进的视角，从天山集团不同发展阶段所采取的专业化、产业多元化、地域多元化战略，揭示了该企业的成长路径，即积极追求规模经济和范围经济，在做优做强的基础上将企业不断做大。

企业战略重组,是围绕企业的目标、资源、资产、债务、组织、文化等方面所展开的企业间的整合,在战略维度上通过对业务、组织、财务等方面的战略调整实现企业全面变革,目的是使重组后的企业优化产业结构、培育核心能力、提高核心竞争力,形式上通过同业并购、延伸产业链、吸收新业务寻求多元化发展、收缩战线突出核心业务,提高企业的绩效,从而使战略重组后的企业获得持续竞争优势(王昶,2005).

迭代式创新脱胎于敏捷迭代开发,其过程不同于传统线性模式,包含了用户参与、快速试错、多次迭代.交互性和超前性是其两个重要维度.迭代式创新的有关研究涵盖概念辨析、基本特征和过程机制.迭代式创新对组织提出了新的要求,表现在组织的文化、能力和结构等方面.深入分析、归纳迭代式创新的理论基础,从而为其寻找理论支撑、使其纳入现有创新理论体系是未来研究的重要方向.

利用长期案例研究,从活动系统视角探索在位企业启动战略更新的驱动因素.研究发现,相互依赖性内容(资源和信息)通过两种途径推动战略更新活动的启动,即微观的更新活动累积成战略更新和战略更新活动之间的互动;相互依赖性结构对企业战略更新的影响受到自身形成阶段及外部环境的调节.最后讨论研究贡献和可能的局限.

企业高管的认知惰性制约了企业在不确定环境下进行战略更新乃至变革.认知惰性的累积和突破都植根于高管环境扫描和有效信息获取的过程.目前缺乏对有效信息吸收的内在机制的研究.本文基于高管的知识架构,将认知心理学、神经科学理论与知识管理理论相结合,对高管环境认知与扫描的微观过程进行研究.分析了管理知识架构变革的能力对于突破认知惰性的必要性,提出了有意识记忆编码以及更新扫描模式的手段,分析了认知惰性与战略决策过程的关系,最后建构一个整合性框架模型.

Based on the 968 samples of corporate top-level leaders,an empirical research is conducted to test the influence of the top-level leaderu0027s psychological capital and social capital on corporate performance,and the mediating effect of risk-taking behavior.The empirical result shows that:toplevel leaderu0027s psychological capital and social capital both have significant positive relationship with risk-taking behavior and corporate performance;top-level leaderu0027s risk-taking behavior has a direct significant relation with corporate performance;and it acts as a partial mediator in the relationship between psychological capital,social capital and corporate performance.In other words,top-level leaderu0027s psychological capital and social capital have indirect impact on corporate performance.

From the perspective of service experience paradigm, this paper has an innovative research of lean thinking based on case study of service companies. It sets up a concept model of lean service, which includes five dimensions, such as:e-laborating customer value, employee support from organization, differentiating service offering, valuing service process and system, and sustainable innovation and learn, and identifies the humanism mechanism and emotional mechanism of lean service.

The practice indicated that lean thinking can be used in service industry,however,the related theoretical study cannot provide a clear map to the lean service. This research,based on a longitudinal case study on a financial company, integrating service experience paradigm with lean thinking,set up a concept model of Lean Service,which believed that Lean Service was based on the customer perspective,taken service differentiation and positive emotional experience as the service concept,integrated service resource and improved service process so as to increase service quality by employee support, organizational construction,and service interface hommization. Lean Service was a multi-dimensional concept,including six dimensions,such as:customer perspective,differentiating service offering,valuing service process,humanizing service interface,employee support from organization,and organization construction based on service guarantee. Besides,because of the positive impact of employee satisfaction on the improvement of customer satisfaction,the improvement of employee satisfaction brought by lean service will have good impact on the improvement of customer satisfaction,which will further enhance the overall effect on the improvement of service quality.

基于对1996～2013年主要商业模式研究文献的分析,首先,从时间、层次和含义3个视角对商业模式理论演化的路径进行了系统回顾,并对4种主流商业模式概念模型进行评价.然后,梳理出商业模式理论从简单描述到逻辑分析、从具体到抽象、从单一视角到多视角整合的内在演化逻辑脉络,归纳出商业模式内涵应该是企业、价值网络以及交易规则3个要素的有机组合；最后,对下一步的相关研究进行了展望.

Based on the paradigm of service experience , this research sets up the relationship model among the customer service experience , customer consumption emotion and customer satisfaction , pointing that servicescapes , core service quality , additional service and emotional labor of frontline employees are key dimensions of customer service experience . By the investigation at the spot and empirical study on restaurants in Tianjin , we find there are significant relationship a-mong the service experience , customer satisfaction and positive consumption emotion;however , the relationship between service experience and negative consumption emotion , customer satisfaction and negative consumption emotion were not proved .

基于新企业商业模式构建与企业成长是一个共生演化过程的观点,运用三个案例对新企业商业模式构建过程进行了纵向研究.发现:第一,新企业商业模式构建过程可分为启动、重构和确立三个阶段,新企业在不同阶段的主要任务和应对不确定性的策略不同;第二,新企业商业模式构建过程是一个定义业务、探索业务经营方式,直至实现业务可持续发展的过程;在此过程中,市场定位调整往往更为普遍,并引领商业模式其他维度的调整,创业者对不确定性的权变应对是定位调整的内在原因;第三,新企业商业模式构建不同阶段的转换并非自然而然,而是各受一组特定因素的驱动作用.这些发现为透视“新企业如何在调整中实现成长”的问题提供了新的观点.

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文章从服务科学最新理论发展入手，依托统一服务范式，提出了服务频谱的概念。根据服务频谱，作者将服务识别为标准化服务与精益服务，并对精益服务的理论内涵进行剖析，对精益服务与基于精益思想的服务理论进行了分析、比较。

Competitive advantage is at the core of strategic management research.But extant literatures look at competitive advantage from different perspectives and use its meaning differently,resulting in different unit of analysis.Looking at the construct from two interrelated perspectives,this paper reviews relevant representative literature,proposes product as the basic unit of analysis and provides relevant analytic logic.In this way,we hope to promote the integration of different perspectives of competitive advantage research in a new way.