This study examines how hybrid digital governance ecosystems among micro, small, and medium-sized enterprises (MSMEs) are shaped by the interaction between social and technical governance mechanisms. Drawing upon the stimulus-organism-response (S-O-R) framework (Ibrahim et al., 2024) and digital trust literature (Alnoor et al., 2022), social media marketing activities are conceptualised as social governance mechanisms, while perceived security represents a technical governance mechanism. Using survey data from 400 Indonesian MSMEs and partial least squares-structural equation modelling (PLS-SEM), the findings reveal that social governance mechanisms significantly enhance informal relational governance (trust), while technical governance mechanisms strengthen both trust and evaluative governance reinforcement (e-commerce satisfaction). Satisfaction emerges as the strongest predictor of purchase intention. The results demonstrate regulatory complementarity, whereby informal relational mechanisms and technical safeguards jointly stabilise transactional behaviour in hybrid digital markets. This study contributes to governance and regulation literature by empirically integrating social engagement and security assurance within a unified digital governance framework in an emerging economy context.
Purpose: The purpose of this study is to examine the influence of competence, motivation, career path, competence, and job satisfaction on organizational performance in public sector companies in Indonesia. Methodology: This study employs a descriptive qualitative approach using a comparative literature review method. Data were collected from previous relevant studies obtained through reputable academic databases, including Thomson Reuters, Springer, Taylor & Francis, Scopus, Emerald, Elsevier, Sage, Web of Science, Sinta 2–5 Journals, DOAJ, EBSCO, Google Scholar, Copernicus, and digital reference books to analyze relationships among key variables. Results: The findings indicate that competence, motivation, career path, and compensation each positively influence job satisfaction and organizational performance. Job satisfaction also directly enhances organizational performance. Furthermore, competence, motivation, career path, and compensation indirectly affect organizational performance through the mediating role of job satisfaction. Conclusions: Competence, motivation, career path, and compensation significantly enhance job satisfaction and organizational performance in Indonesia’s public sector. Limitations: This study is limited to Organizational Performance and Job Satisfaction in the public sector in Indonesia. Contribution: This study examines how competence, motivation, career path, compensation, and job satisfaction influence public sector organizational performance.
This study aims to analyze the influence of terminal location and accessibility on safety/security through service reliability among logistics companies operating at Tanah Merdeka Terminal, North Jakarta. A quantitative approach was employed using a survey method. The study population consisted of approximately 40 logistics companies in the research area, all of which were included in the sample using saturated sampling technique. Data collection was conducted through questionnaire distribution between March and June 2025. Data analysis was carried out using Structural Equation Modeling based on Partial Least Squares (PLS-SEM) with the assistance of SmartPLS version 4.1 software. The results indicate that service reliability has a significant influence on safety/security. Additionally, terminal location indirectly affects safety/security through service reliability. However, accessibility was found to have no significant direct or indirect effect on service reliability and safety/security. These findings highlight the critical role of enhancing service reliability as a key factor in improving logistics safety and security.
This study investigates the effects of on-time performance, safety, comfort, and accessibility on electronic Word of Mouth (e-WOM) through passenger satisfaction at Cililitan Bus Terminal. Using a quantitative approach, data were collected from 270 respondents through a structured questionnaire and analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that on-time performance, comfort, and accessibility significantly influence passenger satisfaction, while safety does not. Furthermore, on-time performance and comfort have a direct and significant impact on e-WOM, whereas safety and accessibility do not. Passenger satisfaction serves as a mediating variable, strengthening the relationship between service quality factors and e-WOM. These findings highlight the importance of punctuality, comfort, and ease of access in enhancing passenger experience and fostering loyalty through positive word of mouth. Terminal operators are encouraged to focus on improving these aspects to ensure sustainable service quality and customer engagement.
Maritime transportation plays a vital role in supporting connectivity and economic growth in Indonesia as an archipelagic nation. Ports, as the main hubs of maritime transportation, are required to provide efficient and high-quality services to maintain customer satisfaction and loyalty. PT Pelabuhan Tanjung Priok (PTP), as a provider of multipurpose terminal services, has implemented various marketing strategies, including sales visits, increasing customer awareness, and applying relationship marketing. However, the results of the 2022 customer engagement survey showed fluctuations in some branches, and cargo traffic realization only reached 79.22% of the RKAP target, indicating the need to evaluate the effectiveness of existing marketing strategies. This study aims to analyze the influence of sales visits and customer awareness through relationship marketing on business partners' interest in collaborating with PT Pelabuhan Tanjung Priok. The selection of variables is based on theoretical and empirical relevance, where sales visits are considered important in building direct interaction and trust, customer awareness influences perception and interest in using services, while relationship marketing focuses on establishing mutually beneficial long-term relationships. This study uses quantitative methods with SEM PLS analysis. The results show that relationship marketing mediates sales visits and customer awareness on the interest of business partners in collaborating with PT Pelabuhan Tanjung Priok.
