Gov4You is a federal government agency responsible for managing and sharing citizen information for large groups of the population. The Gov4You department was created almost 15 years ago to meet the election promise of providing better information services to the citizens. The department was setup to provide complete digital services for citizens. The digital citizen services must cater to the large demographic differences, and for those that are digitally savvy as well as those without any access to the Internet. These services are currently provided by several different departments that sometimes require physical visits by the citizens to the departments with a lot of paper work for identification and service request forms. However, citizens demand better services that use digital platforms in 24 × 7 formats. This concept of providing service using a digital transformation is referred to as ‘Smart …

Redundant employees. Storerooms full of extra stock "in case we need it." Marketing money sprayed in all directions in the vain hope it will create customers. Duplicate IT systems. HR policies that fa

This appendix is a sample request for proposals (RFP), which you can adapt to create a document that consultants will then use to create their proposals. It is not meant to be a one-size-fits-all document. Rather, it outlines some basic considerations for an RFP. Specific industries may require more or different language in any of the following sections. If your procurement staff is not familiar with an RFP, you should reach out to an expert for legal and procedural advice. Have your attorney review the RFP prior to releasing it.